Some users can see Responses button, some cannot

[kbukg]

We are having an issue where some users can see the Response button when viewing a request, and some cannot. Our points of contact cannot seem to identify the issue. I need to apply the permission to view the Response button to everyone in a specific assignment group, but it has not been solved yet.

Does anyone have any idea how to get this done so I can advise our in-house team on how to apply to either everyone in a specific assignment group OR everyone who has fulfiller access to that table space? It's driving us crazy that some can see and some cannot, especially since we have several templates built but people cannot see the button to access them. I've attached a screenshot of what I need everyone to be able to see. 

[Allen Andreas]

Hello,

Please give us more information, such as a screenshot (you don't have it attached although you said in your post you did), of what type of button you're talking about (as there are many on the platform).

This most likely sounds like there is a "condition" value set for this button and that specifically is what would determine who sees the button or who doesn't. So most likely that is the issue.

[kbukg]

Oops, thank you so much, sorry about that. 

[Satishkumar B · Accepted solution]

@kbukg Is it for any task table. if yes then please check if the user is having "sn_templated_snip.template_snippet_reader" role. only people with these role will be able to see the Responses button.

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[kbukg]

Oh gosh, this may be it!! I can confirm that the ones who can see Responses do have this, and the user that cannot see it does not. Now to see if implementing it will fix the issue. Thank you SO MUCH.