inbound email action

[sivamanikan]

HI ALl,

getting inbound email action with below format:

EMail Body: 

Employee Name: XXXXXX;

Employee number: 123456;

i created flow designer for using inbound email action,

created 2 variables :

name:  need to pass inbound email "Employee Name".

NUmber : need to pass inbound email "Employee number".

how to set this variable values using inbound email body value;

Regards,
Siva mani.

[Najmuddin Mohd]

HI @sivamanikan ,

The following link can help you.
https://www.servicenow.com/community/developer-forum/parsing-email-body-with-inbound-email-flows/m-p...

Regards,
Najmuddin.

[ShubhamGarg]

Hello @sivamanikan ,

To answer generically, you can create an Inbound email action or Inbound Email flows to fulfiul this requirement.

In your scenario, you can use RegEx (Regular Expressions) to pick values from Email body.

Hope it helps.

Regards,

Shubham

[Najmuddin Mohd]

Hi @sivamanikan 

If you are using the Inbound email action and the email body contains Employee number:12345,
then the following code can help you,

if (email.body.employee_number != undefined)
{

 current.short_description = email.body.employee_number;
}

It sets the number to the short description of the field.

Reference link: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

Regards,
Najmuddin.

[sivamanikan]

Hi @Najmuddin Mohd ,

Employee number: 123456;

employee number middle space is not automatically converting to "_ " .

if (email.body.employee_number != undefined)
{

 current.short_description = email.body.employee_number;
}