Something went wrong and your request could not be submitted. Please contact your system administrator , error when ordering a Catalog Item.

[Community Alums]

I have check the ACL, also assigned the snc_internal role but nothing seems working.

What should be my next step.

[Community Alums]

Hi,

There is lot of reasons for this issue:

Maybe the script running ,User don't have read(or) write access for catalog item...check acl's on catalog table, mandatory variables on catalog items.

Please go through below articles ,you will find exact reason and solution for that.

1) https://hi.service-now.com/kb_view.do?sysparm_article=KB0712528

2) https://hi.service-now.com/kb_view.do?sysparm_article=KB0621435

3) https://hi.service-now.com/kb_view.do?sysparm_article=KB0687096

4) https://hi.service-now.com/kb_view.do?sysparm_article=KB0681861

5) https://hi.service-now.com/kb_view.do?sysparm_article=KB0722971

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Community Alums]

Thanks for your response.

As said , I have already checked the ACL and UI Policy and Client Script.