Sorry, either the data don't exist or you don't have the access

[luis26]

This message appears when i try to insert an incident from service portal:

Sorry, either the data don't exist or you don't have the access

but the incident its created 

[Sulabh Garg]

Hi luis,

Looking at the message, It appears that you don't have the read permission to view the incident record. 

Existing tables like incidents already have read ACL to itil and requester. You can check the existing read ACLs on these tables and you may need to grant the permission to the end user and requester to read the incident records via Read ACL.

Hope it helps.

Regards

Sulabh Garg

Please mark reply as Helpful/Correct, if applicable. Thanks!