SOW Recommendation Rules

[Lhora Alvarez]

Hi experts!

What is the table name that would store the recommendation rules of an incident record?
I've read the SN documentation <link> but it only mentions that I should install the related plugins.
And even when I've installed the plugins, the recommendations still won't appear on the contextual panel of the SOW. I'm not sure what I'm missing.

[Community Alums · Accepted solution]

Hi @Lhora Alvarez ,

If you are using PDI for it, then it won't work.

sn_sow_incident_rf is store application which you would require.

[Lhora Alvarez]

So that's why...

Is my assumption correct that it can be tested using non-prod instances, excluding PDIs?

[Community Alums]

That's correct !!

[Lhora Alvarez]

I see. Thank you for your help!