SSO issue after adding X.509 Certificates

[Alok Sahu]

We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .

Error :

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There was a problem accessing the site. Try to browse to the site again.

If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.

Reference number: 24441569-5894-48b0-8c2a-abfc2134b0f1

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Is this a Bug or Know issue in Fuji ?

Any work around of fix this issue.

Please help.

[Alok Sahu]

Hi Tony,

I have gone though below links :

http://wiki.servicenow.com/index.php?title=Multiple_Provider_Single_Sign-On#gsc.tab=0

http://wiki.servicenow.com/index.php?title=SAML_2.0_Setup#Step_5._Install_the_IdP_Certificate

As per Wiki SAML 2.0 plugin is required for single sign-on integration.

I don't want to integrate multiple single sign-on. My purpose is to integrated external system using SSL certificate.

I have added a new certificate for third-party SSL authenticate atX.509 Certificates and using the same in SOAP Message function for outbound call. After activating the certificate I am successfully able to post message via   SSL integration with the external system however it leads to SSO fails.

My question is why SSO is getting interrupted if I add one more certificate in ServiceNow for purpose of external integration ?

It seems like a bug .

Regards,

-Alok

[tony_barratt]

Hi Alok,

I think the best way forward is for you to raise an Incident with Technical Support via HI.

It seems that there is an issue here that needs detailed examination of the configuration.

Best Regards

Tony

[Alok Sahu]

Thanks Tony,

I have raised and Hi ticket it seems only after adding+activating a new certificate in X.509 Certificates the SSO fails without activating the certificate everything works fine.

Regards,

-Alok