How can I access the Ref ID (that we receive in email body as "Ref:MSG....") using the SCTASK detail API ({instance}reporting.service-now.com/api/now/table/sc_task)?Use Case - We want to automate closing of the SCTASK ticket using email. We figured o...
I have a query regarding the Service Offering reference field on the Incident form.Beside this field, there is an alias search button that opens a popup (the Service Offering list view) to search for alias names.When I click this alias button and typ...
Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.How best to accomplish this?Thank you.Rachel
Hi Everyone,I have used to below script to display Task categories(12 Category option) based Three Assignment group(Workforce Management - APAC,/EU/US) ,But other Task categories(20) are also not display to other Assignment groupsfunction onChange(...
Hi Team, Need help, regarding Multirow variable set. I have scenario, in the Multirow variable set "status date" variable should be sorting in descending order. How can we achieve without scripting. Thanks
Hi All, I have created a flow that triggers an event to send an email notification for every approval record that are created 7 days ago, but this is sending email for each record, I'm thinking of a way if it's possible to send all the users pending...
Hello Experts, My Requirement is to create a Signature Pad Widget on Service portal approval form. There are 3 levels of approval on the form. That Signature Pad widget should be displayed to the current approval and once they sign that signature sho...
Has anyone got this working? We have installed in DEV but fails to populate
Hi Everyone,I have one requirement on Catalog task Form.Assignment group is there and it is reference type and having the groups are Workforce Management-APAC, Workforce Management-US, Workforce Management-EU and there is another field is Task Catego...
Hi all , This script is not working fine and the output response response and status is not showing : gs.info('test_1234'+httpStatus in the logs is not coming anything (function execute(inputs, outputs) { var phonenumber = inputs.phonenumber; ...
I would need to remove Price field from Record information Section on Request table on Service Operations Workspace. Please see the screenshot with highlighted. Could anyone help me on this. @Ankur Bawiskar ,@Dr Atul G- LNG ,@Ravi Gaurav ,@bhuvan ,@...
I have added the MS Entra ID Spoke and configured it with an Entra app as per the instructions I have a workflow where I have an action of "Look up Subscribed SKU". I had "Subscribed SKU ID" set to pull from the workflow. Getting error: "message": "E...
Hi,In ATF Validate Outbound Email Generated by Notification is not working. even though i have given the correct conditions as well.If i will check that Email notifications are generating manually, even i checked in ATF created Case as well it is not...
Hi, I have created a onChange BR on AVIT (sn_vul_app_vulnerable_item)table whenever there is a change on if state changes from closed to trigger so that each AVIt will have only one rem task in open stateBut lets say when ever the assignment group on...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...
