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approvals based on MRVS field value

Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?

Reopened Problem with Major incident tagged count

Hello All, I have the below requirement for metric definition. Kindly let me know the approach and the script to be used without creation of a new field/attribute. Trigger Condition – Problem ReopenedGiven a Problem Record is in the state Resolved - ...

Resolved! To send RITM link in the payload (integration)

HI All,  We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams , can you guide me how to write the script to send the current RITM number and RITM link in the workflow. Th...

chandan2212 by Tera Contributor
  • 539 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to show catalog task of RITMS in activity service portal

Hi Community, I have build the catalog item and everything is working fine including the workflow, however i am not able to show the relevant tasks of catalog items in activity on service portal for an end user. Below is the reference screenshot, it ...

Naresh_5120_0-1749140724259.png
Naresh_5120 by Tera Contributor
  • 516 Views
  • 2 replies
  • 0 helpfuls

SLA Percentage Timer not Working in Flow designer

Hi Community,When I am selecting action as SLA Percentage Timer on flow designer, it is showing me blank page.Not able to find out what is exact issue.kindly please help me here. Please find screenshot for same. 

tp001072279_0-1749577136578.png
tp001072279 by Tera Contributor
  • 934 Views
  • 17 replies
  • 0 helpfuls