Export one report to pdf
I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?
Forum Posts
Resolved! ATF in Scoped App – Unable to see sys_choice dropdown values for Catalog Item variable (shows None)
Hello Community, I am facing an issue while working with ATF in a scoped application for a Catalog Item. I have a Catalog Item variable which is a dependent dropdown field.The dropdown options are coming from the sys_choice table. Issue details: On t...
Resolved! How to carry over category and subcategory from incident to change in related list
Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...
OLA BREACH issue
I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
how to show the data in dotted line in indicators Dashboard
How to show the data in dotted line in below image
Change Management
When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...
Create an OAuth API Endpoint for External Clients
Hello @Everyone,I recently came across the option “Create an OAuth API endpoint for external clients” under Application Registry and wanted to understand it better.In my earlier integrations, I have used “Connect to a third-party OAuth Provider”, whe...
User variables in subject and body are showing sys_id instead of name in Send Email of Flow Designer
When testing the email being sent in the flow of a catalog item, they are showing the sys_id instead of the names of the users in both the subject and body. They are reference variables. EDIT: Once I removed the variables, saved, and then added them ...
Order Guide Reference Variable Cascading
I am creating an order guide for new hardware request that contains our 5 different types of hardware. I have created 2 variable sets, one for new user information and one for working location/shipping information. I have these variable sets assigned...
Automatic Transfer and Display of Service Catalog Variables in Change Requests
How can the Variable Editor Formatter (VEditor) in a Change Request be configured so that the variables entered in the Service Catalog (Requested Item) are automatically transferred to and displayed within the Change Request, making them available fo...
Corporate email account for processing incoming emails with Inbound email actions
Hi everyone I need to configure a corporate email account (e.g., incident@mycompany.com) to process incoming emails using inbound email actions and generate alerts and incidents. Currently, we have restrictions on using IMAP or POP3. Can I configure ...
Create one to many relationship between improvement register records
We want to establish a one to many relationship in sn_cim_register table. We have this requirement in which we want to relate CIM record A to CIM records B and C. However the relationship firstly establishes between CIM-A and CIM-B and then when we w...
Resolved! Dependent Dropdown Implementation in UI Builder
HiI have implemented two dropdown fields in UI Builder where the second dropdown is dependent on the first. Based on the value selected in the first dropdown, the related values are dynamically displayed in the second dropdown. If the first dropdown ...
ServiceNow Coaching
Hello, community! I am analyzing the Coaching feature on the platform.I noticed that it is included in the ITSM Workforce Optimization module. Does anyone know if it's possible to purchase the coaching license separately from the WFO? Also, If anyone...
Resolved! how i can have a custom user as the closed user everytime system closes any incident
My requirement is i need to create one system user and also whenever system closes any incident the closed by should be the system user i created.My question is what all basic minimum roles the system user should have also where all i need to update ...