Hi, I want to remove the watermark from both sent and received emails. I found this property "glide.email.watermark.visible" I have changed the value to false. I know this property will only work when email notifications are sent. When ServiceNow ...
I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...
Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...
We are implementing CIM and despite searches, there are two things which i was not able to find how to do.I have the OoB sn_cim.improvement_manager role 1. Business Process - informational message: This record is due for review and updates (see scr...
Hi Team,I have a requirement to auto-create RITMs from inbound emails and would appreciate guidance on the correct configuration and steps.Background: Currently, the Inventory team receives requests from an external vendor via email. All communicatio...
I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...
Hi Community, I am facing an issue with duplicating attachments while syncing files from Catalog Task (sc_task) to Story (rm_story). Scenario: Our integration is bi-directional: ServiceNow to Azure DevOps and vice-versa.The flow is: User adds an at...
Hi Team, I have a requirement where I would need to need to look up the JIRA spoke and then get the Projects using the For Each along with all its details - ID, Name, Key, etc. and then map it to my custom table. Till here I am able to achieve my req...
var triggerServiceOptionFlow = Class.create();triggerServiceOptionFlow.prototype = Object.extendsObject(AbstractAjaxProcessor, { bulkSubscribers: function () { try { // --- Read parameters (support both plain and sysparm_* names)...
We have configured Now Mobile and enabled the application. Under XXX, we added a condition where the Assignment Group is one of our dynamic groups and the Assigned To field is empty. We also retained the out-of-box (OOB) filters.When a user clicks th...
any one please help me
Hi All, We are looking to have the conversation panel closed when a chat has been moved to closed complete state. May I please know if anyone has any information on how this chat window can be made collapsible or hidden once the agent closes the inte...
I noticed today that I can't find neither Process Guide and Process Workshop presentation for Knowledge Management in the Best Practice Portal. I know they where there a few weeks ago but now they are missing. I've older versions saved but would be n...
Hi Team,I’m facing an issue while trying to auto-create an RITM (sc_req_item) from an inbound email and would appreciate your guidance.Requirement:When an email is received, a RITM (sc_req_item) should be created automatically.Email Subject → RITM Sh...
Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...