Email Ingestion
So, I want an email which sent TO: abc@abc.com FROM:mike@abc.com Ingest into SNCreate incidentRoute to Identity Services - ServiceNow queueHow this logic/flow can be achieved ?
Forum Posts
Bulk import of knowledge articles which are in word without losing the formatting
Hello community experts,I am working on a project involved in migrating all the legacy word documents to ServiceNow knowledge articles there are 800 of them. I am trying to get all the content in the word document(including the pictures and tables) ...
Error style not working in UI Policy Action
Hey team, I'm trying to create a UI Policy Action to display an error message but for some reason it is not displaying the message with the red background. However, when I use warning or info the backgrounds yellow and blue work. Does anybody know ho...
Attachment Upload Not working for Guest User in Public catelog form
Hi everyone, I am trying to allow Guest users to upload attachments on my Service Portal.Here is what I have done so far:1.Created a custom widget that includes attachment functionality.2.Set the system property glide.attachment.role.3.Reviewed and a...
How to add static option on Lookup Select Box catalog item variable?
Hi,I have one requirement. I have three catalog form questions (Q1, Q2, Q3) referencing the same table. Q2 options depend on Q1, and Q3 options depend on Q2 using logic in a Script Include. I need to add a static option to Q3 regardless of the dynami...
How to Change Tab Names in the "Create a Change Request" Card View
OverviewWhen you open Change > Create New, ServiceNow displays a Change Model landing page with tabs such as:PinnedModelsPreapprovedAll These tab labels are defined in a UI Script file (sn_chg_model_ui.landing.app) and can be modified directly from ...
formal process within CDS for CSAT Management for the survey responses received for Incidents.
Very Satisfied Response NotificationWhen a survey response is marked as "Very Satisfied", a notification should be triggered and sent to both the Service Owner and the Group Manager.General Notification RequirementNotifications must be sent to the Se...
Resolved! ITSM eBook
Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get acce...
Resolved! Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow
Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...
flow designer trigger and business rule trigger are conflicting
We have a requirement as below, create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog...
Resolved! Portal is not showing logout page
Hi,I’ve created a custom portal and added a custom page named csb_index. The issue I’m facing is that when I click on the Logout button, the system does not redirect to the standard username/password login page. Instead, it shows the two widgets that...
Resolved! Hide Image Activities from RITM
Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...
Restrict Manual Provisioning of Sensitive Roles/Groups
Hi Community,We have a requirement to prevent users with "admin" or "user_admin" roles from manually provisioning certain sensitive groups. only "security_admin" role users should able to the groups.For example below are the 2 groupsGroup AGroup B E...
Resolved! New Change catalog on Zurich
Wondering if someone can assist. I have noticed that on a Zurich PDI it shows a different landing page than my instances when clicking new change. Am i missing a property or plugin? Would like to have the same show on my instances. Believe the new la...
place sow link of business applications with filter in email notification
Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...
