Stakeholder / Requester view for On-Call schedules

Carol Smith
Tera Contributor

‎01-29-2024 06:23 PM

I have people with a Requester license (stakeholder, no itil role) that are in on-call rosters / shift schedules. Is there a way to enable them to view on-call schedules? The minimum role seems to be rota_manager and that has the itil role assigned. Is there a report that could be configured to do this? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-30-2024 05:13 AM

Hi @Carol Smith 

 

I dont think so , may be on daily basis send the on call schedule to those user. 

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Dr. Atul G. - Learn N Grow Together
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Carol Smith
Tera Contributor
In response to Dr Atul G- LNG

‎02-13-2024 11:12 AM

Hi, sorry for the delayed reply, I didn't get a notification for yours. 

 

How would I send the on-call schedule to them daily? 

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Carol Smith
Tera Contributor

‎02-13-2024 11:14 AM

Hello @Dr Atul G- LNG  What is your suggestion on means to share the on-call schedule with Requester/Stakeholder license? We have over 30 schedules across different teams and shifts. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Carol Smith

‎02-14-2024 04:36 AM

 Hi @Carol Smith 

 

My thought was, you can create a Schedule report on "On-call" table and send to these users. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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