Staleness on CMDB Dashboard

[Rajanmehta]

Hello

I am not sure why staleness on CMDB Dashboard is showing 100%. I have discovery running on daily basis.

Please advise, where do I need to make changes?

Thanks,

Rajan Mehta

[JC Moller]

Hi,

By default each CMDB Health Metric has a 50.000 failure threshold value. Open the CMDB Health properties and verify the setting for your metric. Change the value to something higher, depending on the size of your data.

After the scheduled job has run, you can verify the status for this job by opening CMDB Health Metric Status -page on your instance: /cmdb_health_metric_status_list.do

If you still have Max Failures values in the Status column, set the metric threshold values even higher to suite your needs.

- Jan

[Rajanmehta]

Hi Jan,

Thanks for your reply.

Can you please let me know, if this 50,000 value represents Total number of CIs?

Thanks,

Rajan Mehta

[JC Moller · Accepted solution]

Hi,

It represents the amount of CIs that are affected by the metric.

If the calculation goes past the failure threshold value, the job is terminated and you will see a numeric value of CIs affected in meter e.g. " Staleness 50589/50589". If you hoover the cursor over the info-sign in front of the metric name, it will give you additional information.

Set the failure threshold to a higher level and re-run the scheduled job.

When the job finishes succesfully, you will see a green dot in metric name and the metcic will show the sum of "affected CIs/total amount of CIs".

- Jan

[Rajanmehta]

Thanks Jan,

That explains a lot.

I appreciate your time.

Thanks,

Rajan Mehta