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Resolved! When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...

BlackCoder16 by • Tera Contributor
  • 2525 Views
  • 15 replies
  • 0 helpfuls

Change of field Label for a custom Table created

Hi Guys, We have created a custom Table called as B2B Technical support which extends the Base table which is the OOTB Case Table in servicenow. We want to change the Label of “Number” field to “Case Reference” of the newly created Custom Table i.e “...

how do i push values in array for a record

Hi All,  i want to puch Ip address for the ci , which has 3 records in it. I want 3 ip to be puched to the array in one go. this is giving me 3 records or if i print it outside, it takes only one record.  var ciSys_id;var array=[];var IP=new GlideRec...

Priya75 by • Tera Contributor
  • 3943 Views
  • 16 replies
  • 0 helpfuls

Add "To Address" through email script

Hello, We have one global notification that will trigger to "requester" when any RITM is created on any catalog item. Here my requirment is, for one "XXX" catalog item if requester select one drop down variable as "ABC", we need to send out an email ...

n_16 by • Tera Contributor
  • 5537 Views
  • 7 replies
  • 4 helpfuls

Resolved! Making changes to OOB Risk Assesment generated through the enablement of plugin "com.snc.change_management.risk_assessment" exhibits weird behaviour

I have enabled the risk assessment plugin . As a part of the installation. there is an OOB Change Risk Assessment which gets created in the system. Whenever I am making any change to  the assessment questions , the "Risk Assessment" ui action on the ...

Glide modal or glide dialog window

i have a requirement: There should be a ui action: transfer it to hr on incident form. When user clicks the button, a popup window should open asking for confirmation : are you sure you want to transfer the ticket. Pop up should contain 2 options yes...

sx1 by • Kilo Contributor
  • 932 Views
  • 1 replies
  • 0 helpfuls

How to overwrite an image field using a script?

I would like to know how to overwrite image fields using a script. I am trying to import a data with an image field and here's where I am at right now.  (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { // Add your code...

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