Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...
Hello, Yesterday, I translated my custom application to Russian language.I actually translated the Menu modules of it along with the Labels of the respective fields in the required forms, including the Section Headers.Yet, I was not able to transla...
Hi Guys, I have created one "checkbox" varaible on record producer. Let's say xyz. Also mandatory. And mapped this to a field in backend which is of true/false type. No issue when user genrally fills all the fields and submit. But if the user didn't ...
Hi All, I have extended the incident table and created a new table. The problem is when I post a work note or a comment, it does not get updated in the activity stream under the notes tab. I have selected all - in the Activity Filter yet I don't see ...
Hello, I have a requirement to create a report "item not yet started" (request not viewed by assigned to person). I have created a custom field and not included in form and I need to update the field to true to use it in the BR I have created a displ...
Hi, I am trying to find where the search controls are on certain fields. For example on an incident you can search for a caller by email address or name. On Configuration Item I can search by name but I'm trying to get it to be serial number as well....
Hi All, How can we dotwalk and get the state of the change in approving field in approval table. Kindly assists.
Hi, I want to add a label in bold, red color in a catalog item. Please help me? I thought of creating a new Macro and add that as a variable. But I do not see "Macro" type variable in the list. Thanks, Vaishnavi
Hi All, I hope everyone is ok. Situation i have a catalogue item with a variable set. This variable set has a variable called "business unit" and identifies in which business unit the employee works. It is defined as a select box and values are defin...
Hi All, I have created a custom list collector in service portal same as OOB list collector . Its working fine I can able to move data from left to right and right to left. The issue am facing is ,Whenever I place a request after clicking check out ...
We have a custom Module in Service Portal, where we order items like hardware, software etc. Now in this Module, when the ordering Items are loaded, I am getting an error "There is an Javascript error in the browser Console"(see attacment). This err...
Hi, I am having one custom field 'Opened By Group' on one of my catalog item. It is having another field 'Requested For'. The requirement is that when we select any user in 'Requested for' the the reference field 'opened by group' should show only ...
Dear Experts, In our organization, we would like to use 'Dynamic Translation' plugin to translate KB articles especially and Agent conversations in the future. So we have followed the documentation and installed the plugins Dynamic Translations, Conv...
Hi All, I need to make read only some fields (opened, opened by,resolve,resolved by, closed) always on the form So please suggest me the best approch Thanks Hemachandra
I want to add cancel UI action on change form. whenever we click that button at in any state it should be move to cancel state like OOB process, except when the state is closed. But here it's hiding when the it is in review state also. This is the c...
