Hi Folks, i have a reqiurement create sla based on assignment group when change assignment group then sla shold be start and when change assignment group then privious sla would be pause and new sla will start. when assignment group changes to priv...
Hello SNC, I have an requirement that - To add Parent/Child relationship for Problem table. I.e., When i add list of problems in the related list problem tab then all those will be considered as child problem and thus when i open any child problem re...
Hi All,We are having an issue with making fields of a custom variable editor Readonly. could you please help us in resolving it.Issue:We have built a custom table(x_ct_request) in our scoped application, this table extends task table.We are using SM ...
Hi All, I have a record producer once submit the record producer i have to make READ ONLY all fields in the variable editor. Please find below screen shot. I have used the below method to make read only but no luck it is not working. g_form.setV...
Hi, I got a requirement from an end user. He is asking for the visibility of all available catalog items in the system. We thought of 2 approaches. 1) Adding user to all user criteria (which impact not available for on catalog items) 2) Create new cr...
variable of the catalog item :- Justification or description want to copy the text of justification or description variable to description of the requested item. Can anyone help me with script?? thanks in advance....
Hi Experts, We have renewed our Service Now Prod SSO on yesterday. once it is renewed, the users got logged out from service now and single sign on is not working. So our Windows team made the certificate inactive. Please a solution. Is that a norma...
Hi, i have a field on form it's reference field and i need to set default value for that field. below is the script that i written in default value. but it's not working
Hi, I'd like to map service offerings to catalog items. According to the docs, this is possible by using the "Create Catalog Item" button on the service offering form, or via the "Catalog Item" related list. Neither the button, nor the related list i...
Hi everyone hope you doing well, I have a requirement - send a notification to assigned_to(user select in assigned to), Email(notification) should include all incident (with same assigned_to & state= in progress), & these incident should be in an exc...
Hello, A customer would like to use the subscription management report to allocate cost based on the licenses used. If we can validate what exactly is being used in the Subscription Overview. The customer doesn't believe that the subscription overvie...
Hello Expert !! I want a glideAjax Script to display the number of availability in stock ( like this exemple i have 2 Mask operationel ) ?
Hello, I have a variable which will process date/time/am (or) pm in a seperate logic and push the calculated time into a var. e.g., gs.log(patchStart) >> 03-08-2022 6:00 PM Now i want to set this to a catalog item variable which is in RITM form. When...
Is it possible to predict assignment group when the short description changes (before the record is inserted) through Predictive Intelligence?
Hello, I need Playbook Card button function to link to URL when user presses it in Process Automation Designer. Can someone give me the correct guidance? Here are pictures
