Resolved! Auto assessment business rule
Any one can explain "Auto assessment business rule" functionality and what that sys id indicates?
Forum Posts
Extract values from attachments and create records in Custom table
Hi All, We have an requirement from our team to create records in custom table. Vendors would like to create tickets in SNOW who do not have access to the portal, hence we proposed creation of records through email. However they would like to attachm...
Is there a table built for US States and Canadian provinces?
I am looking to add a State field to a field - I have the City and Zip field as these are just strings but I was hoping to use a choice based field for the State or Province. Is there a table in ServiceNow where this is kept or do you have a reso...
Get user location with getUser
Hi, How can i get the location of the login user with getUser and get the location? Can it be simple to add to a condition script? I need the condition like, if get user location is Peru Thanks in advance, Joao.
Resolved! Service Portal - Standard Ticket Header widget
Hi All, I have requirement to customize the widget "Standard Ticket Header". I have to insert state and impact field in between caller and urgent in the above picture. Please helps where it needs to be done. Thanks in advance, Thanks, Vinu
How to display popup dialog modal on change of value in drop down field ?
Hi All, I wanna display a popup modal with reference field ,on change of value in choice field. When I select 'A' or 'C' option from choice drop down. I wanna display a popup dialog modal with reference field to location table. Thanks in advance
What is the best way to grant access to "Database View"?
I'd like to let some IT folks to use the "Database View" to create reports which refer multiple tables.I'm not sure how I should grant ACL to them.Is there any simple and easy way to do it?
Groups Affected form
Hi All, I see records in 'task_group' form for some change requests. In this form i see task number and group field. Can anyone please tell me how records are created in this form when a change is submitted. ...
Resolved! unable to see "Nobody" Role
Hi, i am unable to see Nobody role in list of roles where i can see that,
How does end-user reschedule or cancel a walk-up appointment?
Hi, Is there an OOB way for end-user to reschedule or cancel an appointment that was created using the walk-up experience components? Steps I have done:1. As an end user, fill in a record producer form on service portal that will create a record in w...
Resolved! How do I connect imported assets with contracts in an import set
I have a spreadsheet of hardware assets that I need to import. Each of the assets is related to a contract that exists in the contracts table. I have the contract number included in the hardware asset import spreadsheet for each asset. How do I imp...
Resolved! Using RITM Variable in Approval email notification
I have a Catalog Item called "Employee Onboarding". The first step in my workflow is a group approval. I'd like to send out the approval notification request with the name of the new employee in the subject line. The variable on the requested item i...
Workflow stuck at wait for condition
Hi All, For 1 change request, Workflow is stuck at wait for condition .After approval it should move to Implementation stage .But it's still in Approve state.I can see it is working fine for other change request in DEV instance . Could you please hel...
Resolved! Deactivate users not logged in for last 60 days
I need to deactivate the users who have not logged it for the last 60 days. The system should check for it everyday at midnight and deactivate the users. @asifnoor please reply.
Resolved! Can show me Starter Stories & Story Tests of ITSM and ITOMS applications list
Dear all, I want to find document about Starter Stories & Story Tests of ITSM and ITOMS applications list. If you know please show me. Thank you very much. Regards, Nhi.