Hello all,since days ago, my SN instances has been updated to Kingston.Now, when I try to resolve an incident, the following error appears:Error MessageData Policy Exception: Resolution code is mandatory, Close notes is mandatoryCan you help me?BR,So...
I am trying to generate a Sample SOAP and I am getting the error "Unable to load WSDL".I am not using any MID server.Please find the attached screen for reference.
Newyork version has new role - Business stakeholder . Does this role have read only access to incident management/problem management please guide me
How to prevent Admin users from adding additional comments on a closed incident from the portal. OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?
We can send emails from with an incident but there's no option to send from the incident task. Thanks,
Can anyone please help me with trigger type in flow designer. From where we have to select trigger type for my flow
What is the exact need of MID server except discovery?Is there any need of MID server while integrating with any tool?
Hi, I have the below array of objects. var arr = [ {group: "AA", complexity: "Simple"}, {group: "AA", complexity: "Complex"}, {group: "AA", complexity: "Simple"}, {group: "BB", complexity: "Simple"}, {group: "AA", complexity: "Med...
Hello Guys, I have created a catalog item with a Group field (reference) and there is a multi row variable set with 3 variables in it. My requirement is, when i select any group in the Group field, then the members of that selected group must auto po...
Hello,I have a very simple work flow in which I have to use currently logged in user's email address. How can I get this? Thanks,
I need to get the current months of the 2 dates. I am trying to use the getMonthLocalTime(), getMonthUTC() and getMonth() so as to get the current month of the date entered. If the date is larger than 12, then it is working fine and returning the m...
Hi everyone, In problem record , problem record will be closed only when all the ptasks are closed complete. before the record is closed then a message should be display please close the ptask . if we cancel the problem record then all the problem...
I'm trying to figure out a business rule (script?) that runs when a change request has been marked as closed, it also closes all of the change tasks that are open. I'm either debating this or a BR that tells the user that there are tasks open. Maybe ...
Hi All, Please help me to understand it 1. what is Basic authentication ? 2. What is OAuth 2.0 Authntication? 3. what is Difference between of it?
Hi All, We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template? What we currently have is a default OOB "New Communication Plan" which needs ...
