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Need script to create alert when changing assignment group

Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...

Gary Snyder1 by Tera Contributor
  • 1117 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to translate the section label for a custom view?

Hello, Yesterday, I translated my custom application to Russian language.I actually translated the Menu modules of it along with the Labels of the respective fields in the required forms, including the Section Headers.Yet, I was not able to transla...

Resolved! Error msg : The following fields contain errors

Hi Guys, I have created one "checkbox" varaible on record producer. Let's say xyz. Also mandatory. And mapped this to a field in backend which is of true/false type. No issue when user genrally fills all the fields and submit. But if the user didn't ...

sai78 by Kilo Guru
  • 5729 Views
  • 14 replies
  • 22 helpfuls

Update in Display Business Rule

Hello, I have a requirement to create a report "item not yet started" (request not viewed by assigned to person). I have created a custom field and not included in form and I need to update the field to true to use it in the BR I have created a displ...

dharani2607 by Tera Contributor
  • 887 Views
  • 7 replies
  • 1 helpfuls

Resolved! Field Search Function

Hi, I am trying to find where the search controls are on certain fields. For example on an incident you can search for a caller by email address or name. On Configuration Item I can search by name but I'm trying to get it to be serial number as well....

Resolved! Variable value disappears

Hi All, I hope everyone is ok. Situation i have a catalogue item with a variable set. This variable set has a variable called "business unit" and identifies in which business unit the employee works. It is defined as a select box and values are defin...

cuchi by Mega Guru
  • 1226 Views
  • 1 replies
  • 0 helpfuls

Disable 'Leave page?' popup - service portal catalog item

Hi All, I have created a custom list collector in service portal same as OOB list collector . Its working fine I can able to move data from left to right and right to left. The issue am facing is ,Whenever I place a request after clicking check out ...

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sana11 by Kilo Guru
  • 2179 Views
  • 3 replies
  • 0 helpfuls

Resolved! referenceError:g_service_catalog is not defined - Portal Error

We have a custom Module in Service Portal, where we order items like hardware, software etc. Now in this Module, when the ordering Items are loaded, I am getting an error "There is an Javascript error in the browser Console"(see attacment). This err...

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Lavanya11 by Mega Sage
  • 1939 Views
  • 3 replies
  • 0 helpfuls

Resolved! Need to add "Cancel" UI action button on change form?

I want to add cancel UI action on change form. whenever we click that button at in any state it should be move to cancel state like OOB process, except when the state is closed. But here it's hiding when the it is in review state also. This is the c...

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