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Resolved! Insert and Insert and stay button

I am unable to view the Insert and Insert and Stay option on right click of the incident header. Please let me know how do we enable them

sandie by • Kilo Expert
  • 5765 Views
  • 11 replies
  • 11 helpfuls

FCR Table, Where is it?

I need to look First Call Resolution and see those items marked as true/false if they need to be changed.  Can anyone tell me where to find the table?

Vickie3 by • Tera Contributor
  • 1354 Views
  • 4 replies
  • 2 helpfuls

addOption isn't working

Hi team, Based on location, choices should appear to user. I am using client script but doesn't work as expected. There are 4 phones (Apple, OnePlus, Oppo, Redmi). Few countries like INDIA, Korea, Malaysia, china (8938b7111b121100763d91eebc0713ec,4d3...

Resolved! Adding error message and stop form submission.

Hello Everyone,   I have a task where I need to show error message WHEN user tries to update an incident's state to resolved and there is an incident task whose state is open. Can someone guide me for this.    Regards, Anand.

Anand Joshi by • Kilo Contributor
  • 1301 Views
  • 1 replies
  • 1 helpfuls

Resolved! Monthly On-call Schedule

I want to configure on-call schedule on monthly basis. For eg. For 1 month one person will be responsible, for second month other person and so on. There are 4 members who will be responsible in total. How can I achieve this? Any help will be appreci...

Jasjit by • Tera Contributor
  • 1662 Views
  • 3 replies
  • 3 helpfuls

How to select the check box using scripted rest API?

Hi Experts, I have created a Label(week_off) and created 7 checkboxes (variables name:mon_day,tues_day,wednes_day,thurs_day,fri_day,satur_day,sun_day) How to check the checkbox of mon_day & tues_day by using the scripted rest API? The following value...

SK36 by • Tera Contributor
  • 699 Views
  • 5 replies
  • 1 helpfuls

Center email body in email notification

Hello! I've got 2 different email notifications (one on the left and one on the right in the screenshot). The body content for the one on the left isn't centered but the right one is. The right one has additional coding, but I'm not too sure how to a...

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Amy13 by • Tera Contributor
  • 650 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do you handle requests where input of the requester is necessary after a certain step, or where the requester can be prompted to change the initial parameters?

Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...

Max Nowak by • Kilo Sage
  • 1388 Views
  • 2 replies
  • 1 helpfuls

I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for

I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...

Resolved! What is hard coding in scripting

Hi All,   I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.?  And how to avoid using hard coding.   Thanks in advance  

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