SMS gateway with Servicenow

[venkatkk]

Can anyone guide me on the right direction to get SMS working.
We are trying to integrate third party SMS gateway into our Servicenow instance to generate OTP and send it to the users.

I have received the SMS API and Userid and password and also i have API Key.

I have added the end point and added the basic auth profile and HTTP headers has been set but iam getting a Bad Request
Do we need to generate Key every time when the request is raised?

any steps will be helpful. Please help

[asifnoor]

Hi Venkat,

Refer to this article where we have integrated Twilio to send SMS alerts.  You can check this to get guidance.

https://community.servicenow.com/community?id=community_article&sys_id=135b5fd6db63e380107d5583ca96194d

Mark the comment as correct and helpful if this helps.

[venkatkk]

Hi Asifnoor, Thanks for your reply BUT we are not using Tiwoli we are using our own SMS gateway. 

I have the required API and API Key but unable to set in the REST parameters, it always says Invalid Credentials for Request ID=N/A & Statuscode=-108 & Info=REJECTED , I tried with all the Credenitals but not working.

I have Java API and JSON API which one should i use for SMS OTP nofification

[asifnoor]

Hi Venkat,

Any integration with API, JSON is always better and recommended.

Ask the SMS provider to share a sample API request. They normally will have it.

[Indira Panneers]

Hi asifnoor, All

I am looking for the same  SMS integration with our own SMS provider

Any guides/steps to follow? as I an new to this configuration

Thanks in advance, your help is much appreciated