Standard Change Request template is no longer displayed in the service catalog.

[ayano]

After upgrading the instance to Xanadu, the Standard Change Request template is no longer displayed in the service catalog.
The template record itself remains. (It is also linked to the service catalog.)
Has anyone else had the same case?
Also, how can I fix this so that I can select it from the service catalog?

[PrashantLearnIT]

Hi @ayano 

Please check the User Criteria, whether that is fine after the upgrade

[ayano]

Hi,

There were no problems with the user criteria.
To be precise, the standard change templates created before the upgrade were not displayed in the service catalog, but the standard change templates created after the upgrade were displayed.

Thanks and Regards,

[PrashantLearnIT]

Hi @ayano 

If you are talking about Standard Change Templates, it follows a certain process like below

Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.

The standard change catalog enables you to perform the following activities:

• Request, review, and approve standard change templates.
• Request pre-approved standard changes.
• Determine access to standard change templates at the user level.

You can propose, modify, and retire standard change templates based on the requirements of your organization.

Templates are approved and then they are displayed under catalogs.

[ayano]

HI,

All templates are approved. I've updated them several times, but they are not showing up in the catalog item.

What settings should I check?
After upgrading Xanadu, it suddenly stopped displaying.

Thanks and Regards,