State Field showing incorrect State

[Mudit4]

I have defined a Change Model consisting of:

Scheduled ->Implement, Pending Customer

Pending Customer-> Scheduled, Implement

Implement-> Review, Pending Customer

When I transition my change request into Pending Customer State, The state field shows 'Scheduled'. On checking the state in the List of change requests, the state is Pending Customer. Also, when the request is first loaded it shows Pending customer but Changes to 'Scheduled'

What is happening. I know the request is in pending state but why does the state value change to Scheduled.

But on opening-> State value initially is Pending but switches to "scheduled" on loading

[Mudit4 · Accepted solution]

Yes it is a custom state. I created it by following the same documentation you mentioned. I still dont know why the problem occured. But somehow it got resolved over the weekend without me making any changes

[Saurav11]

I see very weid.

But if its already resolved then it is good for you.

Please mark any answer as correct and close this thread as the issue is alresdy resolved

Thanks

[Saurav11]

Also i just realized can you check the updated dates for the change modals and related configuration, maybe someone may have changed something

[Mudit4]

Okay I will check if there was any activity over the weekend

[Sandeep74]

Hi Mudit,

go the state choice list and choose the value from there and set the value in the default value section and save then try to create the record once again and see it works.