Forum Posts
Resolved! Understanding Roles for the end user
Hello, Actually There are some End users in our organization to whom some approvers are going through service catalog. I have added those users in a particular group. Can you please what roles I have to give to those end users or to the group that ...
Resolved! how can i get RITM number when i query on sc_request table
Hi All, i need to write gliderecord query on req table and based on that i need to get RITM number for that Req.
Resolved! Skipping "Ask Manager for Approval" in Flow if RITM requestor is a manager themselves
In Flow designer, we have a Flow that requests manager approval for a particular RITM. We wish to update this Flow with an if statement where if the RITM requestor is a manager of other users, then approval will not be required (so it will skip over ...
Email Notification is in Ready state only
Hi there! I am unable to send the notification when the condition meets. I have also enabled the Inbound and outbound configuration in email properties. I did some analysis by referring product doc and struck here to resolve it. Please someone can he...
Resolved! Error setting up Slack conversational integration for Virtual Agent
Hello all, Im trying to setup a Slack integration with Virtual Agent in my PDI (San Diego) When I click Install I get this error message I'm following this article: https://docs.servicenow.com/bundle/paris-now-intelligence/page/administer/virtual-a...
Is it possible to "link" multiple Service Catalog items into the same Request Item, in succession -as part of a Workflow?
I've had sort of a confusing request for a complex Catalog Item and wanted to know if anyone had tried this before.I need to create a Catalog Item which would run a customer through three "Gates," all in the same Request... A customer would complete ...
Resolved! List field displaying oddly
Hello All,ive got a record producer List Collector field that is populated via entries on the sys_choice table. When Selecting multiple options via the service portal, and submitting, the data displayed in the field on the produced record is populati...
Is there a way to view import logs for user table?
Is there a way to see the import logs for a table? I am trying to do some troubleshooting with an OKTA sync to our user table. Please let me know if any additional details are needed.
Report on database view showing value as sys_ids in the report.
Hello Everyone, Hope all are doing good. My question is related to database views I have a customer requirement to report on RITM variable responses of a "Line of Service" variable on four different items. These variables are all "Line of Service" bu...
Resolved! How to add three column in a catalog item
How to add three column in the servicenow catalog form.
Resolved! Require an incident for emergency change
If someone is creating an emergency change we want to require at least one incident is added to the Incidents pending change related list. I am think this would be a business rule but I am not sure how to reference the related list.
Resolved! Agent Workspace - OOTB Email Client - How to delete a saved draft?
Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
Resolved! "Temporary Password" automatically expires after 72 hours
Hello, had a question that im stuck on for the temporary password to automatically expire after 72 hours after the new user has been sent their passwords to log in & would have to request a new one since it expired if its after 72 hours. I tried goin...
