Hi Team, i am trying to get Aggergate of business duration but not getting expected result , i want it be in hours var gr = new GlideAggregate("task_sla"); gr.addAggregate('SUM', 'business_duration'); gr.addQuery('task.number', caseID); gr.a...
Helo Experts, Recently we are facing a different issue in Servicenow. When there is an update in User's profile like name or email in AD, a new record is been inserted instead of updating. For eg: A users surname was changed from Jodie Wyatt to Jodie...
Hello, I have a requirement to send a notification to the user if catalog task is not completed,10 days after the catalog task is created. How can I achieve it using business rule or workflow? Please could anyone help me with it. Thanks in advance
Hi Team, I want to make variable visible only for one assignment group on SCtask. Please help. Regards, Ash
Hi All, I want to do something in my PDI where I have to filter out only the incidents in a list view for a logged in user which are belonging to the users location. Could you please help me on the same.
Hi All,I am using create outage functionality in Change Management. However my requirement is that it should be enabled only at Implement Phase.Please suggest solution.Thanks in advance.Punit Chourey
HI All,Duplicate incidents with the same numbers are generating with the different sys id.Seems thsi issue when users are sending mails with the attachment and attaching the images.How to avoid this. Please suggest?
Hi Team, I have created email client template and have used Contain type HTML, I am getting mail like this How can we remove those white extra space between two line ..? Please guide me here
How do I change the color of a variable Label name to red on the portal?
Hello, I just learned that the Checklist Formatter does not show on the task in Agent Workspace. Here is ServiceNow's response: Details. The 'Checklist' is not showing on Agent Workspace view is because the 'checklist' is a UI-Macro and Agent Work...
Global Search functionality not working properly when searching on CSM Portal. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, no cases are returned on CSM Portal but when searched for in their...
Hello Developers! I am trying to get only managers in reference field on incident table. I have tried with manager is not empty condition in reference qualifier, it shows users those have managers. But I need to get only managers in field. Please any...
Hey there, I tried creating a Standard Change Request by Creating a Run script in Workflow and invoking Standard Change template. The CR is getting created with the defined values of the Template, however the type is getting set as Normal rather than...
How Add tables with rows and columns in the catalog item.I am having catalog item as shown in below image.By the click of an add button want to add rows and columns.
Currently, we send notifications out via SMS,email, voice mail. Is there anyway with ServiceNow to send a notification via a phone call? (phone rings)
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