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Resolved! sys_id of the catalog variable

I  have to pass value from UI action page to my work flow where i am able to pass the incident value from work flow but not able to pass sys_id of the incident to my workflow. i am using below code to pass the incident number and sys id. Working code...

Abhishek64 by Kilo Contributor
  • 1457 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to get reference field Display value

Hi All, I request you , please help me on below issue.  "cmdb_ci_service_discovered" table record has 'Corporation' field which referencing "u_corporation" table   Request : Corporation record has "Node" reference field which is referencing same tab...

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Sironi by Kilo Sage
  • 22571 Views
  • 11 replies
  • 0 helpfuls

Resolved! Business rule for a specific catalog item

Hi, I've created one business rule on sc_task table i want to run this for specific catalog item. how we can achieve this please give me the answer   Thanks in advance

Agent Workspace show number next to list items

In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have?  It would also be cool if when ...

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How to make catalog item variable label to bold

We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...

viru2 by Tera Contributor
  • 2222 Views
  • 1 replies
  • 0 helpfuls

Reference Qualifier on Multi Row Variable Set

I would like to use a multi-row variable set to display a list of users. I have one variable in the MRVS called “selected user” which is just a reference to the customer_contact table. I would like to know how we can apply a dynamic reference qualifi...

fogesmoges by Tera Expert
  • 6586 Views
  • 7 replies
  • 0 helpfuls

Glide_var field

Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...

Uday16 by Tera Contributor
  • 1420 Views
  • 1 replies
  • 0 helpfuls