How to add a dropdown field with "Multiple" select?
I need to add a dropdown field and it has 4 choices - say a, b, c, d. And user should be allowed to choose "multiple" choices. And this field should be a "Reportable" field.
Forum Posts
Resolved! How can I create new Tasks on existing Request Items?
Greetings everyone,My ServiceDesk is in need of adding new, blank tasks to existing request items. Right now, we have a MISC request form that we utilize for any requests that are not featured in our Service Catalog. Currently the workflow only makes...
Hyperlink for list field values are missing for some users
Hello, For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the ...
What is the best way to hide a record?
We have a table with a number of records. This table is referenced in a variable on catalog items for the customers to select. A few if the records in that table are no longer required and I would like to make it so they are no longer visible to the ...
Resolved! Populate the task description field
Hi all, I need to populate the task description field for a particular catalog item. The text is like this: Review Request - Contact user if more information is required. ABC can be found in the attachment located in the header of this form.Activate ...
How to get SYS_ID from attachment table
I have 3 attachments on catalog , all are showing same sys_id . I am trying to open one record those are downloading . i want to get sys_id of specific attachment. Please suggest me how to get single record sys_id. i want to get sys_id of picture an...
Why is user getting logout successful?
I have a user who is getting "logout successful" message each time he attempts to login. I checked his profile and noticed he has two accounts with the same EMAIL ADDRESS, but different USER ID. Also, I noticed that one of the accounts has been locke...
Change Management wizard modifications
I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...
Resolved! how to hide the button
hi ihave a requirement that, we need to hide the close task button and close complete option in state field on change task when rfc record is created on change request and change task short description contains System Test & Validation. below are...
How can I have 2 different email subjects in one email notification
Hi All, I have a requirement where based on some conditions I have to show different email subject to different groups. Can you help me with how to acheive this ? Thanks Pranav
How to show drop down values based on Country
I have created a string field in CMN location with choice values and given the dependency value as Country. I have created one more field on task table with choice data type given cmn_location table as the choice table. On Incident table when I selec...
Resolved! security constraint message while accessing custom table
Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR .and only 6 acl for read level, Do i need to check anything else? Please ...
Excel sheet data import to MultiRow variable Set
How can we load data from excel sheet to Multirow variable set.
How to check instantly , whether a Scheduled Job is working or not?
How to check instantly , whether a Scheduled Job is working or not?
Resolved! How to I see the service portal variable on the RITM
I'm trying to get what the customer inputs into the service portal form variable "description" into the RITM "Description" string field. See attahcment.
