Status transition

[Alex-Lima84]

Hello everyone,

I'm currently trying to achieve the following, regarding status modification at sc_request table:

• When the status is Open – The only available options should be: Awaiting approval, Pending, In Progress, and Canceled
• When the status is Awaiting approval - The only available options should be: Open, Closed;
• When the status is In progress – The only available options should be: Resolved, Pending and Canceled;
• When the status is Pending –  The only available option should be In progress;
• When Closed and Canceled – No available options;

Could anyone help me on how this should be done? I'm relatively new at ServiceNow.

Thanks in advance

[Prince Arora · Accepted solution]

@Alex-Lima84 

1) I can see your script is active false please make it true

2) Please ensure that you have mapped the correct backend values for the choices

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