stop Change Request being approved by the person who created it

[Community Alums]

hi all,

we have a requirement to stop  stop Change Request being approved by the person who created it. for this i have created a business rule. but unfortunately its not stopping for approve. please see below.

i write before update business and see code below

var gr = new GlideRecord('sysapproval_approver');

gr.setWorkflow(false);

gr.addQuery('sysapproval', current.sys_id);

gr.addQuery('state','!=','cancelled');

gr.query();

var foundUser = false;

while (gr.next()){

if (gr.approver == current.requested_by){

gr.setValue('state', 'cancelled');

gr.comments = 'Requested by user not allowed to be an approver';

gr.update();

foundUser = true;

}

if (foundUser)

gs.addErrorMessage("Requested by user " + current.requested_by.getDisplayValue() + " is not allowed to be an approver of this Change Request.");

}

But this not working as expected.

the change request shows cancelled but its not asking further approvals

 and see approval tab 

 your response is much appreciated, Thanks.

[jaheerhattiwale]

@Community Alums I would suggest not to send the approval to the created by user. That should solve the issue.

Please mark as correct answer if this solves your issue.

[Community Alums]

hi jaheer,

the approvals will trigger automatically based on the assignment group, so if the opened by user is part of that particular group it will trigger automatic. 

[jaheerhattiwale]

@Community Alums You can check below thread. Solved question.

https://www.servicenow.com/community/it-service-management-forum/change-prevent-requester-from-approving/m-p/606315#M178094

Please mark as correct answer if this solves your issue.