Stop the approval notification

[ovi1]

Hi all,

I have created one application and its similar to change request.

So in that application when the ticket is created and the approver is there so it will set the field as requested and dur to this servicenow standard br is triggering i just want to stop the approval mail for this application only.

So that i can build another notification for the application n chnage the body.

Thanks in advance!!

[Vasantharajan N]

You can apply filter while creating the notification to control when the approval notification to be triggered. 

[Community Alums]

Hi @ovi ,

If you deactivate the OOB notification then it will impact it for everything, as you might want to use it for something else. so better to change the OOB Approval notification's When To Run condition to include a filter as 

Approval.Request Item.Item| is not | your item name

Something like this:

Add a condition to the filter: Item is not sysid (of the catalog item you want to exclude).

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[ovi1]

I did not create the catalog item so I can't use this and also source table is also not working i've also check that condition too.