Submit Knowledge Article in Review state using UI Action

[Uttam Sai]

Hi,

I have created a UI Action on Outage form which creates a KB Article using below script . The requirement is to Submit Knowledge Article in Review state , currently the KB Article is generating Draft state  . Could you please help me with the requirement.

Thank you 
Uttam Sai S

var kb = new GlideRecord('kb_knowledge');

kb.initialize();

kb.short_description = current.short_description;

kb.text = current.details;

kb.insert();

[Saurabh Gupta]

Hi @Uttam Sai ,
Please try below script 

var kb = new GlideRecord('kb_knowledge');
kb.initialize();

kb.short_description = "Test SNOW COM";
kb.text ="Test SNOW COM";
kb.insert();
kb.workflow_state = 'review';
kb.update();

Please mark the answer as correct, If I answered your query. It will be helpful for others who are looking for similar questions.

Regards
Saurabh

[Saurabh Gupta]

@Uttam Sai 

Have you tried above script?

[Uttam Sai]

Hi @Saurabh Gupta  ,

Thank you so much for your response . I have tried the above script but is not working as expected .

[Gunjan Kiratkar · Accepted solution]

Hi @Uttam Sai ,

You can use UI action as below :-

var kb = new GlideRecord('kb_knowledge');
kb.initialize();
kb.workflow_state = 'review';
kb.short_description = current.short_description;
kb.text = current.details;
kb.insert();

There is on OOB business rule which change the workflow state of KB article as draft before insert. If you make it active false then your UI action will work.

The 2nd method is exclude the KB article created from UI action as below :-

UI action code :-

var kb = new GlideRecord('kb_knowledge');
kb.initialize();
kb.workflow_state = 'review';
kb.short_description = current.short_description;
kb.text = "Article From Outage:"+"\n"+current.details;
kb.insert();

BR edit in condition:-

[RaghavSh]

Try below, you need to update the state after creating the kb :

var x = new GlideRecord('kb_knowledge');

x.initialize();

x.short_description = current.short_description;

x.text = current.details;

var id= x.insert();

 var kb= new GlideRecord('kb_knowledge');

kb.get(id);

kb.state='review';

kb.update();