Submit of requests is very slow

[raulron]

Hi,

In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a long time.

We saw that if we deactivate a business rule called Start Workflow, the Submit gets back to normal few seconds reaction. But this is a system standard BR so i assume we do not want to deactivate it. Also, given that it is OOTB BR and we did not modify it, i do not think it is the real source of the problem.

Can anyone think of a direction to investigate this? or any way to trace the "back scene" activities the system is running on Submit to understand in which step it gets stuck?

Thanks.

[Joseph_Wheeler]

You can try using <instance URL>/cache.do to see if it resolves the slowness, otherwise, I recommend you contact Support via HI or phone.   They should be able to diagnose and resolve the issue.

Cheers,

Joe

[raulron]

Thanks Joseph.

Already tried clearing cache and it did not solve it.

[britt_champeau]

Hi Raul,

I suggest reviewing this article, available in the HI Knowledge Base: Troubleshooting Slow Performance.   In addition to a few troubleshooting tips, it includes links to other locations in the Wiki and the HI KB, including the Procedure for Submitting an Incident topic in the Wiki.   If this information is not helpful, I agree with Joseph that you should submit an Incident with HI.

Britt

[amkatulak]

When you click submit, are you running a workflow?   We have had slow response times like this in the past.   What we have done is insert a Timer activity as the first activity in the workflow.   The timer waits 1 second and then moves on to the next activity.   This really seems to speed things up.

Thanks

Adam