Hello, I have a chat blinking icon style configured on Number field on Task table (which we don't want to modify as its linked to many other things in our instance).Its value is like: It's visible only to the assigned to user of the record when the r...
Service Catalog for Itil users does not display the correct service catalog. How do I change that?
With regards to RITMs and SCTASKS and the Additional Comments End users have the ability to update RITM from the User Portal to add any comments, but as far as I am aware these Additional Comments do not feed into the SCTASK, which I find a bit odd ...
Building Connection Between the Instances Navigate to System Web Services > Outbound > REST Message in your source instance.Create a new REST Message and set the Endpoint to the target instance base URL (e.g., https://XXXXXXX.service-now.com).This is...
We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...
When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident re...
var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...
Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to...
Hi Team, if one of the task variable is filled and saved on sctask need to generate another task with out closeing the current task another sctask need to open in flow designer in servicenow. Thank in advance
I am trying to follow these instruction to load a different portal other than the employee center and am stuck on step 4 where it is asking to provide the value of your custom portal in Value field. I'm not sure what value it is talking about. Would...
Hi Everyone, We’ve recently upgraded to the new Project Workspace. In the old version, we had set “Expense Type” and “Cost Type” as the default GroupBy under the Financials tab for all users.Could anyone guide me on how to set up the same groupings i...
Hi experts,we are setting up SharePoint Online Search Connector and need some clarity on one of the things. We are following the prod documentation. Setting up the SharePoint Online Search Connector (servicenow.com)Graph connection form (servicenow.c...
Hello all , is BR override Acl or not , if yes then provide the example for better understanding ?
Hi Is there a way to see the number of RITM that have been updated by users by Live Feed ? The reason being when a user updates the RITM its doesnt up date the SCTASK so unless the fulfiller remembers to look at the RITM they can get missed.
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
