Hello, I have designed just UI in Service Portal however most of widgets are having different font family.However i have cloned existing widgets and used in page designer.Now i want to change the all font family should be same - (font-family: "Open S...
Need Guidance on this,In an order guide I have a catalog with multi row variable set with fields- Quantity- Total costBefore submitting the order guide I want to copy quantity and total cost to order summary pageHow can I do this? There is no OOTB fu...
Hello Team, Knowledge articles view count is not working properly for re-published and expired knowledge articles. If any idea, please any idea. I don't have custom business rules. Thanks,Sriram
HI , in Business application > under availability > I had added one field, and this field and value inside that field is visible to admin but the same when I tried to test by impersonate with non admin user added field is visible to non admin user bu...
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On the workspace for incident, I have a UI action appearing twice. How can I fix this?
Hi Team, We have created a dashboard with some reports and added interactive filters to it. Now, the user has requested that the dashboard be accessible via a separate tab in the header menu of the Service Portal.The requirement is:Users with access ...
Hi, I want to stop customers from commenting on RITMs through the portal once the ticket is closed, I've seen every post on this topic say to do it through the ACL for sc_req_item but nothing I seem to do is working, I've even disabled every "write" ...
Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...
Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...
Hi Team, I have created a decision table and created 3 inputs {Country (reference), location (reference), and employment type(choice)} and in answer, there is a choice field called Delivery.Now I need to call the decision table from the script includ...
Hi allI created a survey and a survey notification for end users, but I need help setting up reminder notifications. How can I automatically send reminder notifications to users every other day or every 3 days?Please any suggestionsThanksNandini
Here is the requirement to add error message for "Change Registration" Modal. (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...
Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja
Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...
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