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Order guide submit redirect to RITM page

Hi All, When i submit order guide form , its redirecting to /sp?id=ticket&is_new_order=true&table=sc_request&sys_id=b9b3638187362250f505cbb5cebb35e8this page ,we want to redirect to  /sp?id=ticket&is_new_order=true&table=sc_req_item&sys_id=ritmsysid ...

Task Level SLA Definitions

Hi All, We have below requirement to create SLA definitions on sc_task level, any lead pls let us know. In one request, 4 tasks will be created for RITM: task 1 task 2 task 3 task 4 The task1 needs to be fulfilled by one business day and rest of the ...

Milind1 by Tera Contributor
  • 248 Views
  • 3 replies
  • 0 helpfuls

What all required for ITSM process workshop

 Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...

How to arrange the order of variables on catalog form

Hi Community, I would like to re-arrange the position of Catalog item variable on catalog form, I understand this can be done through order, however i am not able to re-arrange the position of catalog item variable. As mentioned below i would like ch...

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Naresh_5120 by Tera Contributor
  • 798 Views
  • 7 replies
  • 0 helpfuls

Blackout Schedule in Change

Hi Team, I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).We don't use CIs in our environment, s...

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JohnnySnow by Kilo Sage
  • 1145 Views
  • 10 replies
  • 1 helpfuls

Resolved! Error: java.net.UnknownHostException:

I am using REST API in postman, its working fine there. when i am trying to test the inputs throught the service-now its throwing the following error  "error": "Request not sent to uri= https://shore.adapter.prod.us.walmart.net/state-machines/104349/...

Raffi by Mega Expert
  • 10666 Views
  • 8 replies
  • 9 helpfuls

Resolved! customer Survey satisfaction

Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ? 

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ahmed-24 by Tera Contributor
  • 708 Views
  • 11 replies
  • 4 helpfuls

Resolved! Task communication management license

We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI.  It requires activation of a plugin to become accessibl...

pruthvi01pa by Tera Contributor
  • 259 Views
  • 1 replies
  • 1 helpfuls

Resolved! Microsoft sharepoint integration with servicenow

Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration