Hi I am dealyng with a erro in a ATF test in a step called Open Service Portal Page.The error message says: This step failed because the client error 'Exception while executing request: stream has already been operated upon or closed: com.glide.rest...
How to achieve the below requirement in the case form Populate urgency from Service Offering based on busines_criticality in the case record form. I have tried below before business rule but not works in the case form, could you please suggest how to...
(function executeRule(current, previous) {if (!(current.active.changesTo(false))) {return;}var cart = new Cart(GlideGuid.generate(null));cart.setRequestedFor(current.sys_id.toString());var cartItem = cart.addItem('sys_id_of the catalog item');cart.se...
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
Hi Team, We recently upgraded our DEV and TEST instances to the Australia Version and have encountered an issue with the Knowledge Article search functionality.Users are unable to find newly created articles using the Typeahead Search on the portal, ...
Hi Team,I have a requirement to expose the status of a Service Catalog RITM through REST API.I am using the Table API on sc_req_item with the GET method to retrieve the ticket details. I am able to get the normal field-level values like:numberstateap...
if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...
We have a requirement for feedback survey, We have normal question as - 'How satisfied are you with the service' of Numeric scale. *Now the requirement is to add new Comment field with below conditions:1. "Comment" to be mandatory once lowest score i...
I am attempting to default the category and subcategory on specific change models. The issue I run into is that they are set to read only when I do. I simply need to default them and not set for the duration. What I have tried:1. The record preset me...
Hi Team, We have a flow created for all the catalog items. The Sc task should auto create, and if SC task will close the RITM also auto closes, and it will update accordingly. Now the client wants another requirement like for one RITM one SC task is ...
ServiceNow Explained for Beginners: What, Why, and Ho My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...
I have a requirement to open a new ticket if the end user replies to a closed ticket.but this new ticket needs context - it is linked to the original - but there is now a requirement to add the history of the original ticket - which is fine - until i...
Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...
HiWe are discussing what is the normal use when a comment is added to a Resolved incident. we have an integration between 2 Service Now systems.System A: Allows comments in resolved incidents without automatically changing status to In Progress.Syste...
I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.