favourites are not showing on portal page
HI, I am not able to see my favorite's only order guide items are not displaying in my favorite's. find the attachment.
Forum Posts
Resolved! Service Portal Page Editor - Create Instance vs. Instance With Table
Hi SNC,How do I create an Instance With Table on a Service Portal Page instead of a "simple" Instance? By default, when I am in a Service Portal Page and I click to Create a New Instance, it always create a Instance. How do I create a Instance With T...
Show Sent Email In Service Operations Workspace Activity Stream
We would like to have the emails sent from the tasks and incidents to show in the Service Operations Workspace Activity Stream. When I click the filter in SOW emails are not even an option. Whereas if I view tasks or incidents outside of SOW I am abl...
custom widget for SailPoint access
I've been working with our sailpoint(SP) team to build a catalog item that will handle several api calls to SP, deal with the data retrieved, and submit an access change request (both add and remove). All of this live and dynamic in the service port...
Resolved! After the incident was closed, the SLA got closed/stopped 4 days later.
Good eveningWe recently had an incident where once it got Closed, ..... 4 days later, the SLA got Stopped. It can be seen under Stop time column.Do you know why this could have happened? I even checked the SLA definition, but nothing found. You can s...
Meeting CAB in SOW
We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...
Email Reply Separator not working
I have to trim the incoming email data and remove signatures & logos. I have created an Email Reply separator to filter out everything after "Regards" but it is not working. I am attaching screenshot of the separator I have created. Please guide what...
Resolved! Do service accounts consume fullfiller licenses?
Do service accounts(IE. users specified as web service only/non-interactive) that have been granted the 'itil' role consume a fulfiller license? Thanks.
Change Approval Policies - Creating Change Approval Definition and Modifying Policy
Team, I am having a hard time with this task All normal change requests must first receive approval from the Change Management assignment group before they are sent for any other approval.1. Create a Change Approval definition. a) Name: Change Mgmt ...
Remove SLA
Hi.. we created a new assignment group (let's call that Cloud Team) but there should not be any SLA attached to that group. Additionally, there should be no SLA obligations for our queue, even if cases are transferred from another queue after a delay...
Scheduled email of report
   I created a scheduled email of report which runs every 12 hours.It should send email if there are no records created on interaction table for past 12 hours.If any record is created on interaction table in last 12 hours,then no email should be sent...
Resolved! SLA NOTIFICATIONS ARE NOT TRIGGERING AFTER BREACH i.e. 125%, 150%, 175%
Hi All, We have a requirement to trigger custom notification on SLA. We have to trigger notification at 50%, 75%, 100%, 125%, 150% & 175%. So we have used Actual Elapsed Percentage for triggering these notification. And it is working as expected for...
Need to add Unconfirmed Users into Subscribed users in Subscription Management
HiI have a requirement like There was 10 Users which are under Unconfirmed User. I tried like to add those 10 users into the subscribed groups but they are still under Unconfirmed User tab only.I need to move those 10 users to Subscribed users and th...
Resolved! ITIL users can't open attachments attached via "Attachment" variable
Hello all, A user (has ITIL role) has reported that, user is unable to open attachment(s) attached via "Attachment" variable I tried to open the attachment with my admin account and It did work. It suggest that, It seems to be ACL related problem. H...
Add Task Information to OAM Survey End Notes
We are in the process of configuring our surveys for Outlook Actionable Messages and one of the requirements is to have the manager's email address of the Assignment Group listed in the related Incident added to the survey end notes. So far I have no...
