currently, I am in the middle of learning the CMDB fundamental course. For the past couple of days, I am stuck on a simulation task "Task 06: Configure Desired State Audit Rule" REQUIREMENT: 1. As the Cloud Dimensions CMDB administrator, using CI Cla...
Hello, please have a look at the below questions. Q1. I want to know how Conflict records are created in the conflict table.Q2. How does the Affected CI and Impacted services/CI related lists populate. and are these records also considered while crea...
I have a request to set up 2 date/time fields on a catalog item request form, 1 for "Start Date" and 1 for "End Date" for a particular type of "outage/maintenance/work window". The business would like this displayed on a "Calendar" so they can view a...
Hi Team, can someone help me with this
Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...
In the Servicenow portal if some one rised an incident on behalf off caller(end user) then Resolve option is not showing for the one who(end user) raised (opened by). But the caller can able to view and resolve through portal. How can I fix this to s...
I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello @all We created a sandbox environment and cloned it from PROD. However, we noticed an issue: Users which are added to a group, the roles associated with that group are not being assigned to the user. If we remove and re-add the user manually, t...
Hi Experts, i was trying to clean up duplicate CI, and i found that my code works if i group By all three category (parent, child & type) and not if i just groupBy one category. May i ask what groupBy(), does here exactly? why is this code is not...
I created a custom activity definition in a playbook called “Continue.” Its purpose is to update the record and move it to the next stage while marking the current stage as complete. The activity works as expected — the record updates correctly and t...
Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
When we create an Emergency via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Dear Experts, Need a quick help. I have a standard window decommission change request which is automated through flow designer to change the life cycle stage and status to retire once all the tasks are closed, but it has been observed that the once ...
Hello Community,I’ve created a UI Action and a UI Page to cancel an incident after user confirmation. The requirement are:Validate that Additional comments are filled before canceling.Show a confirmation dialog (Yes/No).If user clicks Yes, set incide...
We need to create and format the excel inside the FLOW DESIGNER. Do we have any option which will support this excel formatting. Appreciate if anyone can help on this at the earliest. Regards,Vidyanath
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