Hi ,
We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this.
On clicking on any smiley email would be sent to the ServiceNow instance with rating and feedback (Option text) in the body.
var gt = new GlideRecord('asmt_metric_result');
gt.initialize();
gt.instance = current.sys_id;
gt.source_id = source;
// gt.normalized_value = nv;
// gt.actual_value = resp;
// gt.string_value = resText;
gt.setValue('string_value',resText);
gt.setValue('actual_value', resp);
gt.setValue('normalized_value', nv);
gt.datatype = dataType;
gt.metric.datatype = dataType;
gt.metric.method= 'assessment';
gt.assessment_group = current.assessment_group;
gt.user = current.user;
gt.taken_on = gdt.getDisplayValue();
gt.metric.category = current.metric_type;
gt.metric = metric;
//gt.setWorkflow(false);
gs.info("SRI SURVEY Source = " + source + ", actual_value = " + resp + ", string_value = " + resText + ", normalized_value = " + nv + ", metric = " + metric + " ,dataType = " + dataType + " USer = " + current.user + " UserID. = " + gru.user_name + " TIME = " + gdt + " metDef === " + metDef);
var id = gt.insert();
Inbound action is written to read the body and insert into metric_result table, but it always the results (actual values) are stored as "-1". In the logs the actual values are correctly logged.
Any help on this would be much appreciated.
Thanks
Sri
