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Survey notifications not generating for Requests

levy8926
Tera Contributor

Hi,

 

Attempting to deploy the OoB survey for Requests (Service Request Satisfaction Survey). Built a straight-forward trigger that looks for a state of Closed Complete. The survey is being generated but the Notification is NOT.  Verified that it exists, it is active, and the event that triggers it is being generated.  I have a similar one for the Incident table that works fine.

 

Appreciate any insight.

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