Survey responses are not getting stored

[IAmIshan]

For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.

Survey is designed in scoped application.

When we try to replicate same issue in Test, then there it is working.

[Dr Atul G- LNG]

Hi @IAmIshan 

https://www.servicenow.com/community/now-platform-articles/survey-responses-not-being-populated-or-s...

Resolution 

Create a Restricted Caller Access Privilege by following these steps: 

a) Navigate to System Applications > Application Restricted Access / [sys_restricted_caller_access]

b) Click the New button and then add the following information:

Source Scope = Global 

Source Type = Scope 

Status = Allowed 

Target Scope = (mention scoped app name e.g., ‘xxxx’ in the above case) 

Target Type = Scope  

This should fix the issue mentioned issue. 

[IAmIshan]

but it is happening with the same user who has already submitted the Survey and it got saved in the table in the past.

[Dr Atul G- LNG]

may be some other issue. Try cache.do and log a Now Support / HI case.