Syncing all walk-up appointments with a shared calendar

NathanHaywood
Tera Contributor

Hello,

 

I'm looking at using the integration in the below documentation to sync walk-up appointments with the user's Outlook calendar:

 

https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/setup-walkup-msoffice365-...

 

I am wondering if there's a way, custom or not, that would allow me to create an appointment in a shared calendar for all walk-up appointments booked. This way, the team who uses this calendar can refer to their Outlook calendar, rather than the WUA table in the platform.

 

I'm thinking this may be possible by amending the Flow mentioned in the doc, to also create an appointment in a specific calendar, as well as the user's. Has anyone got experience with these plugins/this particular functionality? 

 

Thanks

1 REPLY 1

Tanushree Maiti
Kilo Patron

Check if this link helps:

 

Create a Walk-up Experience appointment booking configuration for a service 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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