Sys ID is changing while moving data from one instance to another

[Ajai S Nair]

Hi All,

When we are trying to move data from one instance to another by uploading through Excel sheet, the Sys ID is changed. If we are using XML then there is no change in Sys IDs.Can anyone help me out to find out the reason?

Regards,

Ajai

[Pradeep Sharma · Accepted solution]

Hi Ajai,

That is the expected behavior. You have to add a script to change the behavior. Please see the section 5.4 for more info.

http://wiki.servicenow.com/index.php?title=Importing_from_Another_ServiceNow_Instance#Add_a_Field_Ma...

[Ajai S Nair]

Hi Pradeep,

Thanks for the link.

I am trying to load the data directly in a list by right click->import. It is not through transform map. So is there anything for this?

Regards,

Ajai

[bernyalvarado]

Hi Ajai, the following thread should help you: Data Import Transform Map with sys_id

I hope it's useful!

Thanks,

Berny

[Deepak Ingale1]

If that is a single record, you can always export that in XML and then import it in destination. It will keep your sys_id intact.

In Eureka, you have to do import operation with elevated privileges. In Fuji, normal admin login is sufficient to import it.