System is adding using name automatically in Watchlist

[Community Alums]

Hi All,

I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue.

Thanks!

[Peter Bodelier]

Hi @Community Alums,

There will be some script which adds the user to the watchlist. Can you share that script with us?

[Community Alums]

[Peter Bodelier]

Hi @Community Alums 

Use the last script as:

var watch_list = current.watch_list;
var current_user = gs.getUserID();

if (current.caller_id!=gs.getUserID()){
var new_watch_list = watch_list.split(',');
if (new_watch_list.indexOf(current_user) == -1){
new_watch_list.push(current_user);
}
current.watch_list = new_watch_list.join(',')

  You can use the same logic in your other script.

[Anurag Tripathi]

Ill start by checking the BRs , that run on insert.