System is adding using name automatically in Watchlist

[Community Alums]

Hi All,

I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue.

Thanks!

[SP22]

Hi @Community Alums 

Can you please check system properties where the user sys_id is added thrice.
Check business rule or client script related to incident table.

Thanks
SP

[Anurag Tripathi]

you are adding user to the watchlist, you just have to check if the user is already added, if so then don't add again.

Something like this

var list = current.watch_list.toString();
if(list.indexOf(''+user_sys_id)==-1)
{
var arr = list.split(',');
arr.push(user_sys_id);
current.watchlist = arr.join(',');
}

Took the ref from last screenshot you added, use the same logic

[Community Alums]

..

[Community Alums]

Can you please provide me the properties name

Thanks

[Peter Bodelier]

No worries, this has nothing to do with properties at all.

You should be good by changing the two BR's you found.