System is adding using name automatically in Watchlist

[Community Alums]

Hi All,

I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue.

Thanks!

[Community Alums]

In another instance we are using this 2 BRs it is not effecting there, could you please give the another solution.

Thanks,

Anuhya

[Peter Bodelier]

I would be very surprised if the BR's are exactly the same in the other instance, and you are not getting this behaviour.

[Community Alums]

When we add Additional comments, system is sending same mail twice. could you please provide the solution.

[Peter Bodelier]

Hi @Community Alums,

I have provided the answer already:

Use the last script as:

var watch_list = current.watch_list;
var current_user = gs.getUserID();

if (current.caller_id!=gs.getUserID()){
var new_watch_list = watch_list.split(',');
if (new_watch_list.indexOf(current_user) == -1){
new_watch_list.push(current_user);
}
current.watch_list = new_watch_list.join(',')

  You can use the same logic in your other script.

[Community Alums]

In another instance we are using this 2 BRs it is not effecting there, could you please give the another solution

Thanks,

Anuhya