System is adding using name automatically in Watchlist
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10-13-2023 03:09 AM
Hi All,
I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue.
Thanks!
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10-13-2023 05:29 AM
Ok, where going in circles here.
Please just try it, and report back with the results.
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10-13-2023 05:33 AM
Like is there any chance system logs that is effecting this condition.
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10-13-2023 05:34 AM
No chance
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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10-13-2023 05:57 AM
Your solution is for all users, but it effecting only for single user, Could you provide the solution.
Thanks
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10-13-2023 06:08 AM
Hi @Community Alums,
Have you applied the solution to both your Business Rules?
In the first one, you're querying 1 user. I'm guessing that's the user you're talking about.
If it's not, I cannot help you without more input from you about what is setup in your instance.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
