System is adding using name automatically in Watchlist
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10-13-2023 03:09 AM
Hi All,
I have an issue, when user raise an incident system is adding his name in watchlist 3 times instead of one time and system is sending same mails 2 times when he add additional comes. Could you please help how to resolve this issue.
Thanks!
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10-13-2023 07:14 AM
What Information you need from my end
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10-13-2023 07:57 AM
hi,
Can you please help
Thanks
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10-13-2023 08:22 AM
Whatever you can find what manipulates the field. Business Rules, Client Scripts, Workflows, Flows, Inbound Actions, Script Includes, Scheduled Jobs.
But, please first confirm that you tried to change the Business rules, as suggested multiple times.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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10-13-2023 08:55 AM
I tired it's not working. Suggest you to provide other solution.
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10-16-2023 12:32 AM
Hi,
Is there any other solution? Please help me
