Teams chat integration

AndersBGS
Tera Patron
Tera Patron

Hi all.

 

we currently have a use case that sounds:

 

as an agent, I would like to be able to create both incident and requested item directly from a team chat with user, so that all team chat correspondence will come into the work notes.

 

anybody have done such a development? If yes, how?

 

best Regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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