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The Additional Comments field is not visible to end users on Requested Item (sc_req_item) record

Santoshi Sabat
Tera Contributor

3 weeks ago

The Additional Comments field is not visible to end users when the Requested Item (sc_req_item) record is in the ‘Closed Complete’ state.

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Brian Lancaster
Kilo Patron

2 weeks ago

There is a system property "glide.sc.allow_comment_on_closed_ritm" that need to be set to true otherwise the ACL will not allow write access to comments if the ritm is closed like in your screenshot.

SharmaJi_SNow
Mega Guru

2 weeks ago

Thanks for sharing! Just to add on, this usually happens because the property glide.sc.allow_comment_on_closed_ritm is set to false. Switching it to true will let end users see and add comments even after the RITM is Closed Complete.
If the field still doesn’t appear, you might want to check if any UI policies or ACLs are hiding it.