The checkbox 'Use Global desciptions for translations' not working.

[Kunal Verma1]

Hi All,

I am on San Diego version and the check box Use Global desciptions for translations which is available in HR Task Template is not working. When I'm changing the language to Spanish I'm still getting same Short Description text in English (refer the screenshot). I already have the plugins for Brazilan Portuguese and Spanish activated in my instance.

Please help me if I'm missing anything here-

This is the ServiceNow docs which is guiding me (please refer the video in step 5) -

Translations for HR cases and tasks

Note: The field GLOBAL SHORT DESCRIPTION is of type TRANSLATED TEXT.

Thanks in advance.

[Musab Rasheed]

Hello,

I believe it won't work by default unless you add entries in translation tables, Please go through below link to understand how to debug translations and in which table you need to make an entry. I believe you should add entry in sys_translated_text table.

https://community.servicenow.com/community?id=community_blog&sys_id=b7aa7844db94b4144819fb24399619fb

Regards

[Pavankumar_1]

Hi @Kunal Verma 

You can not translate the field values you can translate only fields, variables, choices etc.

Refer the below link.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/localization/reference/r_TranslationTables.html

Hope it helps!!

Please Mark ✅ Correct/Helpful, Thanks!! 

Regards

Pavankumar

[Pavankumar_1]

Hi,

If you are issue got resolved close the thread and if my response was helpful then please Mark ✅ Correct/Helpful, Thanks!! 

Regards

Pavankumar

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards