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Standard change template value mandatory issue

Hi Team, When creating standard change proposal, 'Change request values' field should be mandatory. But due to default values (as per standard change properties), it can be submitted without completing this field and the mandatory field check is not ...

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Pari5 by Tera Contributor
  • 2105 Views
  • 4 replies
  • 0 helpfuls

Resolved! Glide record using gs.daysAgo and UTC time

I need to trigger a reminder email on 7 days to users who have had a survey created, but not answered it. I have: 1) created an event for this 2) created an email notification (with the unique survey link for the user) triggered by the event 3) creat...

catho by Tera Expert
  • 3036 Views
  • 6 replies
  • 2 helpfuls

Resolved! Change color of a UI Action

Hi SN Friends i'm doing some things wrong but i have tired it all I have a custom UI Action button "Client button" I want to give it a new color but nothing happens. Script is add to the UI Action. i did also try to create a new client script where ...

Resolved! sc_item_option variable

Hi all, I'm trying to set up a scheduled job that runs off a variable on the sc_item_option table called 'Termination Date'.  The problem I have is that the value in the sc_item_option table has converted the value to a string, therefore when i try ...

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Populate the Select Box in Multi-row Variable set dynamically

Hi, I have created a catalog item with Multi-row Variable Set. Multi-row variable set has a select box which needs to be populated dynamically. One of this values should be populated based on the variable on catalog item. Example Team Name : ABC   <-...

up1296 by Kilo Explorer
  • 1738 Views
  • 3 replies
  • 2 helpfuls

REST API Integration to populate CMDB

Hello, I am looking for some guidance with an integration I am setting up.I am very new to integrations and REST API scripting, so unfortunately I am not even sure where to start.We need to populate our CMDB with data stored in our Mac management sys...

Katie A by Mega Guru
  • 3737 Views
  • 9 replies
  • 6 helpfuls

Creating a purchase order for cables as consumables

Recently started working with procurement in a non-production instance and looking for some guidance.First group of items for procurement will be consumables.Using the example of needing an HDMI cable, I've created the consumable model for a cable, w...

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rlehmann by Kilo Sage
  • 1463 Views
  • 4 replies
  • 0 helpfuls

Changing the SLA Stop Time of a ticket

Hi folks! What will happen if we change the date and time in SLA Stop Time? And what could be its effects? Closed tickets have been accidentally re-opened resulting to the SLA breached. This will affect the monthly report of the team since the ticket...

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Catherine16 by Tera Contributor
  • 1664 Views
  • 7 replies
  • 4 helpfuls