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System property - glide.proxy.host

does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.

Ruchi19 by • Mega Contributor
  • 3599 Views
  • 3 replies
  • 0 helpfuls

Client script OnChange and javascript:gs.nowDateTime()

I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...

perl95110 by • Kilo Explorer
  • 5104 Views
  • 11 replies
  • 2 helpfuls

Assign Catalog Task to assignment group manager

I am creating a new catalog task where the assignment group will be Database Administration and the "assigned to" should be the group manager of the assignment group. Is there a way dynamically make the group manager the assigned IT Rep for the task?...

Rick Mann by • Tera Expert
  • 4853 Views
  • 5 replies
  • 2 helpfuls

Workflow cancellation during approval activity

I am working on setting up a workflow for Change. I have created a Change Control Group approval. If the Change Control Group approves then there is a CAB approval if the Change Control Group does not approve then the change is rerouted back to the R...

kcaldwell by • Kilo Expert
  • 4856 Views
  • 4 replies
  • 0 helpfuls

Sorting Request Items by a VARIABLE

So, one of our managers wants to run a report on all Request Items that contain a particular value in one of the variables. I can only think of how to run reports using the form values, but not variable values.Is there a way to do this?

Droid101 by • Kilo Explorer
  • 1949 Views
  • 3 replies
  • 0 helpfuls

SLA Schedules Not Working?

We were using the old SLA measurement and have now moved (more by luck than judgment I believe) to the new SLA measurement but something appears to be amiss when adding 'Schedule Entries' for our SLAs. I added a schedule entry to our weekday SLA to p...

amacqueen by • Mega Guru
  • 2265 Views
  • 3 replies
  • 0 helpfuls

Location management

So I have an interesting dilemma... basically, our company needs a solution to be able to track all of our locations. It will need the following information:Company NameLocation (address, phone, etc)Sub locations (different locations of the same comp...

Droid101 by • Kilo Explorer
  • 3059 Views
  • 2 replies
  • 0 helpfuls

Accessing a variable in an Assignment Rule in Catalog

There's a 2 year old question on here that is similar but I'm hoping it's gotten easier since then. I have a variable, 'Type_of_request', with values of New, Change & Remove. I need to assign based on these values. What's the best (easiest) way to do...

Sharee1 by • Kilo Contributor
  • 3975 Views
  • 4 replies
  • 0 helpfuls

BPMN Support

I had inadvertently created a forum post a few weeks back: Business Process Model Notation (BPMN) XML Workflow Imports/Export with respects to BPMN support in Service-Now in the wrong area of these forums. When working with a mature enterprise, most ...

by •  
  • 4334 Views
  • 1 replies
  • 0 helpfuls

CI Relationships - Parent or Child?

I'm really having a hard time agreeing with the out of the box influence for relationships. To help explain, let me create a very simple example where A is on B. When you remove A, B is affected, but when you remove B, A is not affected.The way the d...

gaidem by • ServiceNow Employee
  • 3112 Views
  • 2 replies
  • 0 helpfuls

POP3 polling interval

Hi,we are using our own Mailserver for integration and it works fine. However incoming mails get collected by our instance only once every 15 minutes. This is not adequate for the scenario here and we need to have it collect emails more frequently. W...

ctu1 by • Giga Expert
  • 2845 Views
  • 4 replies
  • 0 helpfuls

Time tracking in Service-Now?

We're currently using a product called Journyx for time reporting, and I'm not a big fan of it. Basically, all we want to collect is how much time did a person or group spend on a project or operational task in a given week, and then report on projec...

by •  
  • 6474 Views
  • 8 replies
  • 0 helpfuls
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