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Preventing severity downgrades of major incidents

I'm looking for ideas on how to prevent fulfillers from downgrading the severity of Major Incident tickets in order to avoid some of the required follow-up activities (attending weekly major incident meeting, providing root cause details, etc.) Requi...

DV190 by Giga Contributor
  • 2054 Views
  • 1 replies
  • 0 helpfuls

Open record in new tab in data definition widget

Hi Team,   We have one data definition widget. We want to open the record in the new tab once the record is clicket. At this moment it is opening in the same page. We found the following in the client script : var s = {id: p, table: parms.table, sys_...

Resolved! Date/time validation needed done on server side. validate that minimum start date and end date 30 min if less than dont allow to form submission

Please help me on this iam started recently learning sNow. I have two fields StartDate and EndDate . So Date/time validation needed done on server side. validate that minimum start date and end date   30 min if less than dont allow to form submission...

vinu2 by Giga Contributor
  • 1576 Views
  • 10 replies
  • 0 helpfuls

Resolved! Using Change Schedule to track multiple outage windows

Hello SNC, I have a request from the business to create new fields on a catalog item form to capture the start and end date/time of maintenance windows. Furthermore the requestor wants these "maintenance windows" to apply to a calendar so they can vi...

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Dan R by Kilo Expert
  • 2724 Views
  • 7 replies
  • 1 helpfuls

Resolved! Release Management Workflow Documentation?

Does anyone have a document that shows the workflow of how Release Management works?   I have not worked with Business Rules for workflows and having a visual chart diagram of how the process works would be helpful in our setup.Thank you in advance.S...

Stacy1 by Mega Guru
  • 3525 Views
  • 6 replies
  • 0 helpfuls

Create Req/Ritm through Inbound action email

I have created a catalog item and attached it to a workflow.  I am trying to create a Req/Ritm by inbound email action.  The inbound rule is creating a ticket but there is no associated Request or Task SLA.  Below is the code.  What am I missing? cre...

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Resolved! Inbound email Guest user

Hi All ,    I am trying to create incident through inbound email action , If user is not present it has to populate guest user which is hard coding in script. but it is not working.  Please see script below. let me know what is the issue here    var ...

Rushi2 by Tera Expert
  • 1835 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow Approval script

HI All,    My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...

SKum by Kilo Sage
  • 4850 Views
  • 4 replies
  • 1 helpfuls