How to add colour for Font- in Portal
Hi, if we see here , font is very dull feeling very hard to read. So can we add deep Black Color and bright to this font
Forum Posts
How do I remove the Request Approved from start of workflow
I have a workflow that has a “Waiting for an approval” stage as the first item after Begin in the workflow then it moves on. However when you submit the catalog item associated with this workflow and check the stages it always says Approved as the fi...
Resolved! Unable to close change task
Am seeing wierd behaviour .. as ITIL user am trying to close change task ... state field is read only ... when I click on Close, I can see state is moving from open to close ... then it again moves back to Open ... What is causing state to come back ...
ACL restrict write to specific groups but allow everyone with itil role to write on Comments and Work Notes
We have a requirement to restrict write access on specific records to spceific groups only but anyone with itil role should be able to write on comments and work notes. Any idea on how to approach this ACL setup?
Resolved! How to see if inbound action is being executed?
This is regarding inbound action for receiving emails.My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that recipients is em...
Resolved! UI actions not visible to ITIL User?
Some of the UI actions (Re-Analyze,Delete) are not visible to the ITIL user even after the roles(ITIL) was included for the UI action buttons. This is in Madrid version. Can anyone please provide any solutions for this. Below screenshot is of a Admin...
Resolved! What is the point of the sc_task "Close Task" UI action
I'm studying the service catalog of an out-of-the-box instance. As an example, the "Standard Laptop" catalogue item. This item uses the "Service Catalog Item Request" workflow. Inside this workflow there is a Catalog Task activity called "Order Fulf...
Ability to grant end users to see all tickets from their department, but not others
We have an end user (he does not have a role), that would like to see all tickets opened by his department within his self-care page. I tried adding him to the watchlist, but that doesn't allow him to see and load those incidents, just receive notif...
Reset or resend approval email
Morning, I have a requirement to send out a reminder approval after 7 days if the first approval has not been actioned. Background: We have a request on the SSP which allows users to deploy devices to our customers and part of workflow requires the ...
Resolved! How to ADD multiple users in AD group using Powershell
Using List Collector i am selecting multiple and want to check which user is present in AD group and which user is not preset. Users which are not present in AD Group i want to Add them automatically using orchestration can anyone help ,how to do thi...
Risk assessment showing blank window
I have created a new risk assessment and added the questions using the Assessment designer, however when i click the "Risk Assessment" ui action in the change request, it shows blank screen. Please guide what i am missing here.
Resolved! Price, quantity, and total on approval screen
Hello,I was wondering if there was a way for me to disable the price, quantity, and total options from the approval screen as seen here?Thanks
How to set reminder email post 3 days of survey email triggered?
Hi All, How set reminder email for survey, post 3 days of survey triggered. please help me. Thanks , Jenny
Any experience with SAP password reset with the orchestration password reset? (How) can it be done?
Any experience with SAP password reset with the orchestration password reset? (How) can it be done?
Incident Communications Task - 'Send Updates' Link
On the Incident Communications Task form the 'Send Updates' UI action has a condition on it of 'new sn_comm_management.CommunicationManagementUtil().canSendUpdates(current)' . In laymen's terms what is this wanting in order to evaluate to 'True' and...
