Resolved! Approve or Reject Change Request via Email
I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!
Forum Posts
How can I assign multiple requests from my groups work to one resource
I want to be able to assign multiple tickets to one person at the same time. How can I do this?
Resolved! How to display Choice field values based on another choice field
here i have two Choice list variables, so how can i get values How Display Site values based on Region, .....& javascript:'u_region ='+current.variables.u_regionnn is same script work for this also??? , i have tried it, but not working site...
Resolved! Is there a class definition somewhere for GlideColumnAttributes
I am working with the background script below learning how to create a table using script. It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
Dictionary Field change type from Date to Date/Time
Hi everyone, Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...
Predefined Filters in Dependency View
Docs.service-now.com includes a page instructing how to "Create a predefined filter" related to new Dependency view (previously known as BSM Map): Create a predefined filter Instructions on that page are good, but I can't find anything like that from...
Resolved! CMDB: Application Class missing Related Items (with Show Dependency Views, Add CI Relationships section). How do I add it back?
Last Friday, I was building my service mappings manually in my Developer's instance - Application to Application Servers to Database to Servers to Switch. The Related Items section is visible in all Classes. When I went back to my Developer's instanc...
How to query for work notes in a regular report?
There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...
Add additional options to Lookup Select Box
Hello, On a ServiceNow Catalog Item, I have a Lookup Select Box variable. We have it set up so that this variable pulls from a table we have created that contains all 50 US states. I need to add some additional options to this lookup select box, but ...
How to make the Short Description field present possible knowledge articles?
Is someone able to tell me how I can make the the details entered into the Short Description field when logging an incident via the Service Portal display possible knowledge articles solutions that may assist the user to solve the issue themselves?
LDAP Import Filter for differenet OUs
Hi, Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...
Assigned to field empty when assignment group updated.
Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted. This happens every once in a blue moon and not in a regular. what could be the problem?
How to filter out attachments from email and update work-notes with the email body?
This is the inbound email action we have right now. I want to copy only the email body to the inbound email so it gets updated to worknotes and avoid attachments. Evern better if i could filter out anything below the watermark from the email. gs.incl...
How do you filter/report on tasks within RITMs
I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it. If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...
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