Unable to create a service offering

Frank70 · ‎02-04-2021

When trying to create a Service offering in the Service portfolio management, i always get the message :

'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.'

I think the counter parameter for incrementing the count is wrongly set.

Anyone knows how to solve this ?

Pranesh072 · ‎02-05-2021

Goto the table and sort desc by number

You can able to see the latest number.

Now goto the number maintenance

https://[instace].service-now.com/sys_number.do?sys_id=ad681b6ddf1032002323d0a65df2633e

Update the counter in show counter

Suseela Peddise · ‎02-04-2021

Hi,

There is an OOB business rule called 'Check service name uniqueness' , this rule will not allow service and service offering having the same name .

Make sure to create record with different name.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

Pranesh072 · ‎02-04-2021

There is OOB Business Rule as "Check Uniqueness for SN App Service ID" which checks for service number uniqueness.

https://[instance].service-now.com/sys_script.do?sys_id=c0d2f9e3b743001012ec2970ee11a9de

Frank70 · ‎02-04-2021

Are you suggesting to disable this business rule ?

Will this not induce other errors ?

Pranesh072 · ‎02-04-2021

Yes, but i don't recommend to do that. Instead you can use the different number while creating the service