Issue Summary:
We are experiencing a critical UI regression where the Stage icons on the Requested Item [sc_req_item] list view break and fail to render. This issue specifically occurs when a Flow Designer Subflow triggers/calls a legacy Workflow.
We are experiencing a critical UI regression where the Stage icons on the Requested Item [sc_req_item] list view break and fail to render. This issue specifically occurs when a Flow Designer Subflow triggers/calls a legacy Workflow.
Upon inspecting the DOM, the image URL generated for the stage icon is corrupted, resulting in a 404 Not Found error.
Technical Findings & Inspect Element Analysis:
- The generated src path for the broken icon image is misconfigured/corrupted.
- Example from HTML inspect: src="es/heisenberg_icons/scons/images/workflow_g.gifx.png" (Notice the corrupted folder names and the dual extension .gifx.png).
- The system is trying to fetch a non-existent asset path instead of the standard ServiceNow heisenberg icon directory.
Steps to Reproduce:
- Create a Flow Designer Flow/Subflow that contains an action/step to invoke a standard Workflow.
- Trigger the Flow so that a new Requested Item (RITM) record is generated.
- Navigate to Service Desk > Requested Items (sc_req_item.list).
- Look at the Stage column for the newly created RITM (e.g., RITM0040627).
- The stage icons render as broken image squares with overlapping text (Request Approved, test1, test2, etc.).
Actual Behavior:
The icon image path is corrupted, causing a 404 error, and the list view displays broken image elements with misaligned stage labels.
The icon image path is corrupted, causing a 404 error, and the list view displays broken image elements with misaligned stage labels.
Expected Behavior:
The system should generate the correct standard asset path for workflow stage icons (e.g., pointing correctly to the styleguide/heisenberg_icons/... directory) even when invoked via a Flow Designer Subflow.
The system should generate the correct standard asset path for workflow stage icons (e.g., pointing correctly to the styleguide/heisenberg_icons/... directory) even when invoked via a Flow Designer Subflow.
Impact:
- Severity: Medium (UI/UX Malfunction)
- Users Affected: All ITIL Fulfillers and Service Desk Agents. The overlapping broken icons make it highly difficult to read and track the current linear stage progression of active requests.
Current Release/Patch: Australia Patch 2
