The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?

[jaisonjoy]

The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?

[Julian Hoch]

Did you check the "Simple catalog display' checkbox in your site? That controls the header where the attachment button is located.

[shivam_singhal]

HI Jaison,

Try to create an exclusive variable as mentioned in the below KB article, it will come in ESS portal of the catalog item as it will be variable on the catalog item -

ServiceNow KB: How to add a custom 'Add Attachment' button to a Service Catalog Item (KB0529497)

Thanks

Shivam

[shivam_singhal]

1. Create a UI Page :

2. Add UI page variable in your catalog Item :

3. Add Attachment from the ESS portal page :

[jaisonjoy]

This is happening across all the 40-50 catalog items. Do we have to do this for all of them?