How to capture changes of sys_choice table in update set?
How to capture changes of sys_choice table in update set? While trying to capture changes the Action getting is DELETE action.
Forum Posts
How to map the email body to addtional comments in activity section
Hi,I have a forward inbound action, in that i have two block of codes are working like below:A)Forwarded Email with Existing Case Number in Subject:1.System locates the case.2.Maps time worked from the email to the case.3.Copies the email body into t...
RITM Catalog Item Change through flow designer
Currently, for certain catalog items where Flow Designer has been implemented, changing the item in an existing request successfully updates the item. However, the corresponding approvers are not added, and the details are not updated in the RITM.
Question on Product creation fields and custom policies in Digital Service Delivery
Hello All,I am exploring Digital Service Delivery and while creating a new Product, I noticed two fields:Configuration Item (CI)Type (with options: Service and Product)I would like to understand:Why are these fields present?What is the relationship b...
The archive table is not being created.
I have set up the archive rule for a custom table. When you create an archive rule, the archive table for the target table should be created automatically. However, after creating the archive rule and running "Run Archive Now?" the archive rule is no...
Resolved! How to Open a Survey in a Dialog Window from a UI Action
Hi all,I’ve created a survey using Survey Designer and added a UI Action on a custom table. The UI Action appears under Related Links, and I want it to open the survey form in a dialog window (modal) within the same tab, instead of redirecting to a n...
Resolved! Populate Requested for variable user mail address in Task des
Hello Everyone, I have one requirement.Requested for field is list collector type in Catalog item .if select multiple users then selected users related mail address are should populate in Task des under RITM.For this i want script in Task event i...
Copy widget data into catalog variable
Hello Community,Please review my code and suggest why my widget is not transferred to my catalog variable.api.controller = function($scope, $timeout) { var c = this; // ----- safe context & options ----- c.field = ($scope && $scope.field) ||...
Add custom field in Custom date filter widget
Hi,I am working on a widget Custom Date Filter and UI Macro interactive_date_filter were I am working on sectionI am using the case table and currently we have sys_created_on as a fieldBut now I want to add 3 fields as a drop down created, resolved a...
Resolved! In Servicenow ATF there are 4 Catalog tasks are generating in RITM but 4th task is generated
Hi,In Servicenow ATF there are 4 Catalog tasks are generating in RITM but 4th task is generated after 4 hours.Once the 4th task is closed then RITM is also going to close Do we have any ATF test step to perform this type of validation where i want to...
We are not able to create user records in Instances
We are not able create user records in instances both dev and prod , It was coming as Invalid insert
Resolved! Get the output in below format
Hi all,How can i get the output in below format, please suggestexpected outcome : (19646)ahmed.moh@gmail.co.in / (46789)sudars.awar@gmail.co.in widget_Ankita>>> 19646, ahmed.moh@gmail.co.in, 46789, sudars.awar@gmail.co.in var delname = 'Moh Ahmed, S...
Need help with setting sys_updated_on for test data so records get purged
Hi All,I’m trying to generate test records in the problem table with backdated sys_updated_on values so that they fall under the purge rules (older than 4 months).Here’s the script I’m using: var startDate = new GlideDateTime('2025-07-14 10:00:00');...
Get attachments when ticket is created from third-party via integration
Hi All, When a ticket is created from third-party servicenow, I want to fetch any attachments associated with it. We are using Integration Hub and have various attachment-related actions available.Could you please advise which specific action should ...
Make SCTASK variables editable to particular assignment group- Catalog Item
Hello All,When a catalog item is requested, two different SCTASK records are generated — one assigned to Group A and the other to Group B.If the logged-in user (or impersonated user) is a member of Group A, then the variables on the SCTASK assigned t...
