Regarding form access
i have arequirement that i have incident form that need to show to one user and should not visible to another user . how can i achieve this in servicenow.can any one expain me with answer . @Ankur Bawiskar
Forum Posts
UI Action creating new records
I am working on creating a UI Action form button This action should first look at 8 different fields and make sure they are all populated. If any of them are not populated then it should display a message saying "All fields must be completed" and ta...
copy from inciden task 'close notes' to parent incident worknotes
Hi All , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes. here is the before update with condition close notes changes business rule is used: (function executeRule(current, previous...
Resolved! Report not populating User's location
Hello- New ServiceNow Platform Owner here! We recently imported the location user attribute into our platform. When we run a report and add the location field, the user's location is returning as empty.
Resolved! "Scheduling conflict detected. Review the Conflicts for section"
Hi Experts,This '"Scheduling conflict detected. Review the Conflicts for section" warning message not visible in change form, i am already checked UI script-ChangeRequestConflictUtils, and UI macro-change_request_conflict_progress. how to resolve th...
catalog request
hi Folks, please provide your input on following question We have a list collector variable named "Select Users" in a catalog item form. When a user submits a request for this catalog item, a separate Requested Item (RITM) should be created for each...
Resolved! Flow Designer - Subflow not able to reference information from Input record after Xanadu upgrade
There seems to be an issue with a subflow after the Xanadu upgrade. We use a subflow to Create a Catalog Task consistently, adding variables, Due Date, and other attributes. We input an Assignment Group to that subflow for the task to be assigned to ...
Pictures/Icon's as selectors in Service Catalog
From the Service catalog, when building a catalog item (in this ex, for requesting a monitor cable or converter/extender), what is the best way to use pictures to select an item vs checkboxes, drop downs, etc. Since I don't expect most users to know...
How to restrict Views in list and form based on Roles
Hi, I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view ...
Deactivate the announcment "Alert : Appsec Daily Data Collection"
Hello, Need to deactivate the OOB announcment "Alert : Appsec Daily Data Collection". I make it active as "false". However it will activating automatically after some time. What code makes this announcment as active automatically. Can anyone help me...
Entra Multi Factor Authentication reset using Workflow or Flow
Hi Community, We need to setup from scratch (not aware of anything available using Integration Hub etc.) a process that will reset Entra MFA to allow colleagues to register a new device to handle MFA. Unfortunately, there is no OOB solution like the...
to send a email notification with count of open sc tasks
I want to send a email notification every 6 hours. The email body will contain the count of all open tasks , the tasks number and short descriptions of those open tasks. Please help urgent.
How to automate for notifying if a task isopened
I want to send notification mail reminding that a task is opened. The mail should be sent every 6 hours until the task is closed. Please help its urgent
Resolved! Variable Not in Catalog Item But Appearing in Flow Designer Context
Hello,Description:I have a catalog item that does not contain a specific variable in its configuration. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable.I have checked:The catalog it...
How to properly tie CI's to Change Requests
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Change Request level and actual CI's at the change task le...
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