The script include is not working for SC_task

YashasM · 3 weeks ago

I am working on a SC task form where it has a reference type field that refers to "cmdb_ci" table . the task is to filterout the service option with status "retired" .there is a oob dictionary override , reference qualifier :javascript&colon;new TaskUtils().getConfigurationItemFilter(current) ; so I have appended to this and created javascript&colon;new TaskUtils().getConfigurationItemFilter(current) ;+"^ref_u_service_option.u_service_option_status!=3^ORsys_class_name!=u_service_option"; this is working but taking more than 40 seconds to load . so i tried to implement script include but this isn't working . Can you provide an approach to use .

Ankur Bawiskar · 3 weeks ago

@YashasM

your table seems to have huge records and hence taking time to load.

what optimization you did in your script?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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YashasM · 3 weeks ago

Hello Ankur ,

The table consist of 3lakhs+ records . Please provide the correct approach to filterout the retired service options As I am new to servicenow.

warm regards

Yashas M