The SOW overview page is not refreshing after the state changes from 'Scheduled' to 'Implemented'

[rajat_chopa]

When I update the state of a Change Record from the SOW( from Scheduled to Implemented), the Change Task section on the Overview page does not automatically refresh to show the correct task count. I have to manually refresh the page to see the updated information.

I’ve attached screenshots showing the view before and after a manual refresh for your reference. 


Before Refresh

 

After manual refresh

 
Thank you!!
#change management
#service Operation workspace

@Ankur Bawiskar 
@Dr Atul G- LNG 

@ABHISHEK PANDEY 
@

[Ankur Bawiskar · Accepted solution]

@rajat_chopa 

that's OOTB behavior.

How are you changing the state? if it's client side code then you can use client script to reload the workspace record.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @rajat_chopa 

Is issue resolved?

[Ankur Bawiskar · Accepted solution]

@rajat_chopa 

that's OOTB behavior.

How are you changing the state? if it's client side code then you can use client script to reload the workspace record.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@rajat_chopa 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @rajat_chopa 

"This is expected behavior. Until you perform an action that interacts with the database view, the system will not update the task count. So this is out-of-the-box (OOTB) behavior

[Dr Atul G- LNG · Accepted solution]

Hi @rajat_chopa 

Is issue resolved?