How does PRB get automatically created by system once a Major Incident gets closed?

[AbdurRahmanSnow]

Good afternoon.
How does PRB (Problem) get automatically created by system once a Major Incident gets closed?
Is there any rule Business rule or something? Please help.

The issue is, we also have once more Business rule for the same issue, but one more is conflicting with it, and sometimes 2 PRB records are getting created: one by system and other by Business rule.
My requirement is: to copy the Major Incident field's data to PRB, once the Major Incident gets closed.
(I actually turned off my business rule and again tried closing the Major incident, but still PRB was getting created, by somewhere.) 

@Ankur Bawiskar @Dr Atul G- LNG 

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow 

I answered it earlier

Automatic problem record is getting created when M1/M2 incident getting resolved 

it comes from this playbook "Major Incident Process", You can see after Resolve step, it's creating Problem Record

In the Step 8 it calls this "Major Incident Playbook - Create a Problem from Incident" subflow

This subflow calls another flow action "Create Problem Record from Incident" where the problem is created

1) Subflow

2) Action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow 

I answered it earlier

Automatic problem record is getting created when M1/M2 incident getting resolved 

it comes from this playbook "Major Incident Process", You can see after Resolve step, it's creating Problem Record

In the Step 8 it calls this "Major Incident Playbook - Create a Problem from Incident" subflow

This subflow calls another flow action "Create Problem Record from Incident" where the problem is created

1) Subflow

2) Action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@AbdurRahmanSnow 

To answer your further query to copy data to PRB you can update the Update that flow action and set the field what you wish for.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbdurRahmanSnow]

Hi @Ankur Bawiskar 
Super amazing.! You were so quick in providing an immediate & detailed solution. Wow.!
It worked now. Also, I have added few lines of code in the Flow action to bring INC field's data to PRB's fields and is working awesome.
Thank you so much. You saved my day.!

Also, I have never heard of Playbooks? What is it? Any links or documentation?

[Ankur Bawiskar]

@AbdurRahmanSnow 

Glad to help.

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark my response correct so that it benefits future readers.