The Ultimate CMDB Guide for ServiceNow

[Averell]

Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago.

This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or are simply implementing ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product which is often not the case of legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored cut CMDB that perfectly fits your needs. In addition to this, ServiceNow has unprecedented level of integration with all processes, ITIL, IT or non-IT. Vast also means that to make sure you start on the right track, you need guidance and that is what this ebook is intended to be.

TABLE OF CONTENTS

Chapter 1 - Introduction 3

• Configuration Management as per ITIL copy 5
• Asset Management 6
• CMS vs. CMDB 8

Chapter 2 - Implementation 9

• How to proceed 10
• Configuration Model 14
• Pitfalls 39 Integration with CMDBs/MDRs 41
• ServiceNow Discovery 44
• ServiceNow Service Mapping 46

Chapter 3 - Processes 49

• Roles and Responsibilities 52
• Assets and CI lifecycle 56
• Use Cases 58

Chapter 4 - ServiceNow CMDB and asset functionalities 64

• CMDB Health 65
• Dependency View 71
• Change Management 74

Glossary 80

This is really a great and useful document! You can find it here: Fruition Partners | The Ultimate CMDB Guide for ServiceNow

Have fun and success!

Averell

[Pritam6]

Great document

[vkiran]

Good reference

[Mark Laucus]

Very helpful.   A reminder on solid practices and items I need to address.

[philgovnow]

I filled in my details this morning but the link to the file then won't load.