The Ultimate CMDB Guide for ServiceNow
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‎02-14-2017 12:36 PM
Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago.
This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or are simply implementing ServiceNow and need to build a CMDB. ServiceNow is a vast and very flexible product which is often not the case of legacy solutions. Implementing ServiceNow is therefore a great opportunity to build a tailored cut CMDB that perfectly fits your needs. In addition to this, ServiceNow has unprecedented level of integration with all processes, ITIL, IT or non-IT. Vast also means that to make sure you start on the right track, you need guidance and that is what this ebook is intended to be.
TABLE OF CONTENTS
Chapter 1 - Introduction 3
- Configuration Management as per ITIL copy 5
- Asset Management 6
- CMS vs. CMDB 8
Chapter 2 - Implementation 9
- How to proceed 10
- Configuration Model 14
- Pitfalls 39 Integration with CMDBs/MDRs 41
- ServiceNow Discovery 44
- ServiceNow Service Mapping 46
Chapter 3 - Processes 49
- Roles and Responsibilities 52
- Assets and CI lifecycle 56
- Use Cases 58
Chapter 4 - ServiceNow CMDB and asset functionalities 64
- CMDB Health 65
- Dependency View 71
- Change Management 74
Glossary 80
This is really a great and useful document! You can find it here: Fruition Partners | The Ultimate CMDB Guide for ServiceNow
Have fun and success!
Averell
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Enterprise Asset Management
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‎05-10-2022 05:16 AM
Hi
This one is too big to be an attachment but is the better version IMHO:
The Ultimate CMDB Guide for ServiceNow - Fruition PDF
The other file is small enough to be attached.
regards
Debbie
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‎09-11-2024 01:40 AM
Hello DLHill,
please share the Doc with me 🙂
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‎09-13-2024 01:36 AM
Hi which document didn't work for you?
Debbie
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‎08-24-2022 08:53 AM
Wouldn't it be amazing if someone or some company < hint, hint ;D > would update Fruition's Partner's incredible original doc to reflect the current day and CSDM v4.0?? Why yes, it would be amazing!!
