There should be a button on incident table, when we click on it then system should be create problem
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‎10-05-2023 04:11 AM
There should be a button on incident table, when we click on it then system should be create problem record in problem table and
it will redirect to problem record and back out as well (Button Name : Create Problem)
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‎10-05-2023 06:28 AM
Hi @Syeda,
You have to create an UI action for that
By clicking this button it will create a problem record and redirect to the problem page
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‎10-05-2023 06:31 AM
Hi Syeda,
Please mark my solution correct or helpful, if applicable.
Thanks & Regards,
Satyapriya Biswal
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‎10-05-2023 06:51 AM
Hi @Syeda
We have OOTB UI action - "Create Problem" ,you can utilize it or check as reference.
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‎10-05-2023 09:45 PM - edited ‎10-05-2023 09:45 PM
Hello @Syeda ,
This functionality is already available. Go to UI Action under System UI -> Select Create Problem UI Action for Incident Table.
Check the Form button checkbox so that it will appear on form.
Now create incident -> Take out the incident state field from the Configure layout.
Then select state -> Save the form -> After saving form Create Problem button will be visible on right side -> Click on that button, it will create problem record.
For reference you can refer the OOB UI Action.
Please mark my solution correct or helpful, if applicable.
Thanks & Regards,
Chaitali Vale