There should be a button on incident table, when we click on it then system should be create problem

Syeda
Tera Contributor

There should be a button on incident table, when we click on it then system should be create problem record in problem table and
it will redirect to problem record and back out as well (Button Name : Create Problem)

4 REPLIES 4

Satyapriya
Mega Sage

Hi @Syeda,

You have to create an UI action for that 

Satyapriya_0-1696512411366.png

Satyapriya_1-1696512460179.png

By clicking this button it will create a problem record and redirect to the problem page

 

 

 

Satyapriya
Mega Sage

Hi Syeda,

Please mark my solution correct or helpful, if applicable.
Thanks & Regards,
Satyapriya Biswal

Vishal Birajdar
Giga Sage

Hi @Syeda  

 

We have OOTB UI action - "Create Problem" ,you can utilize it or check as reference.

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Chaitali_Vale
Mega Sage
Mega Sage

Hello @Syeda  ,

This functionality is already available. Go to UI Action under System UI -> Select Create Problem UI Action for Incident Table. 

Chaitali_Vale_0-1696567086661.png

 

Check the Form button checkbox so that it will appear on form.

Chaitali_Vale_1-1696567148873.png

 

Now create incident -> Take out the incident state field from the Configure layout.

Chaitali_Vale_2-1696567327721.png

 

Then select state -> Save the form -> After saving form Create Problem button will be visible on right side -> Click on that button, it will create problem record.

Chaitali_Vale_3-1696567469401.png


For reference you can refer the OOB UI Action. 

Please mark my solution correct or helpful, if applicable.

Thanks & Regards,

Chaitali Vale