This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

[mattgr]

HI All, 

We have upgraded out DEV instance to Madrid this weekend and I wanted to configure Agent Workspace to see how it works. When I added Lists, links to new records, ect I have noticed that I can't populate fields and I go the below message:

This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

Any idea on how to make this form available for Agent Workspace?

[Alberto Consonn · Accepted solution]

Hi,

please ensure to Activate the Agent Workspace for ITSM plugin (com.snc.agent_workspace.itsm) to get the functionality of Agent Workspace for ITSM.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[mattgr]

Thanks for your help Alberto,

Do you know by any change how does the Agent Workspace works with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get exactly the same message for the iTask form. Any idea?

[byrne_p_kevin]

I'm so glad I found this. Thank you very much

[Alberto Consonn]

Good to know! I'm glad for you 🙂