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Through ATF if i Delete the Incident still i can see after completion of ATF testing

kranthi2
Tera Expert

Hi,

By suing the ATF test steps i am trying to Delete the Incident and one of the Alert but once the testing is finished still i can see that Incident

Please find the below screenshot for the ATF test steps.

kranthi2_0-1752458248796.png

Thanks,

 

1 ACCEPTED SOLUTION

@kranthi2 

on both the tables see the Collection type field from sys_dictionary and see if that attribute is present

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

10 REPLIES 10

@kranthi2

incident and alert table 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Could you please check the below screenshots from both the tables:

1. Incident

kranthi2_0-1752471271582.png

 

2. Alert:

 

kranthi2_1-1752471372181.png

I can see both are different.

Do i need to add that attribute in both the tables ?

Please confim ?

 

 

@kranthi2 

on both the tables see the Collection type field from sys_dictionary and see if that attribute is present

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, i have opened the collection type and i don't see that "excludeFromRollback=true" under the attributes.

Please find the attached screenshots:

Incident:

kranthi2_0-1752475597850.png

 

Alert:

kranthi2_1-1752475641730.png

Thanks

 

 

 

Hi @kranthi2 

 

You have you exclude table from roll back.

Follow this link:

Solved: Re: ATF exclude table - ServiceNow Community

 

Regards

Shaqeel


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Regards

Shaqeel