- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 06:57 PM
Hi,
By suing the ATF test steps i am trying to Delete the Incident and one of the Alert but once the testing is finished still i can see that Incident
Please find the below screenshot for the ATF test steps.
Thanks,
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 10:54 PM
on both the tables see the Collection type field from sys_dictionary and see if that attribute is present
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 08:04 PM
check this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 09:14 PM
Thanks for your response
As i have checked this article, any possibility to delete the Incident after completion of ATF testing
Because if i try to run the same ATF same alert and incident is opening again and which should not be happen.
My requirement is if i try to run the ATF multiple times all the records should be Rolledback but it is not happening in this case.
--Creating Event from the event Alert is generating
---From the Alert Incident is generating and i want to assign that incident to someone and Resolve the incident.
But it is working if the record is rolled back but in this case records are creating with the same number(alert and Incident)
Please help me out how can i achieve this.
My intention is if i run n no.of times still it has to create new record and all the created records should be rolled back.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 09:27 PM
yes it does rollback
Check if both the table have the excludeFromRollback=true dictionary attribute, which prevents rollback.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-13-2025 10:19 PM
Could you please elaborate your response.
on which 2 tables should i need to check fir the excludeFromRollback=true this
Thanks