Ticket Auto-Assignment based on Round Robin Method

[pooja123]

Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A.

Thanks,

Pooja

[Raf1]

Hi Pooja,

You might consider using On call scheduling more info here:

https://docs.servicenow.com/bundle/madrid-it-service-management/page/administer/user-administration/...

Regards,

Raf

[Prateek kumar · Accepted solution]

This should help you out:

https://community.servicenow.com/community?id=community_question&sys_id=d0d687a5db1cdbc01dcaf3231f96...

-Best Regards

Prateek kumar