Ticket Auto-Assignment based on Round Robin Method

pooja123
Tera Contributor

Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A.

 

Thanks,

Pooja

1 ACCEPTED SOLUTION

Prateek kumar
Mega Sage

This should help you out:

https://community.servicenow.com/community?id=community_question&sys_id=d0d687a5db1cdbc01dcaf3231f96...

 

-Best Regards

Prateek kumar


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

View solution in original post

2 REPLIES 2

Raf1
Tera Guru

Hi Pooja,

You might consider using On call scheduling more info here:

https://docs.servicenow.com/bundle/madrid-it-service-management/page/administer/user-administration/...

Regards,

Raf

Prateek kumar
Mega Sage

This should help you out:

https://community.servicenow.com/community?id=community_question&sys_id=d0d687a5db1cdbc01dcaf3231f96...

 

-Best Regards

Prateek kumar


Please mark my response as correct and helpful if it helped solved your question.
-Thanks