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08-19-2019 03:25 PM
Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A.
Thanks,
Pooja
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08-19-2019 04:46 PM
This should help you out:
-Best Regards
Prateek kumar
Please mark my response as correct and helpful if it helped solved your question.
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08-19-2019 03:39 PM
Hi Pooja,
You might consider using On call scheduling more info here:
Regards,
Raf
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08-19-2019 04:46 PM
This should help you out:
-Best Regards
Prateek kumar
Please mark my response as correct and helpful if it helped solved your question.
-Thanks