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ticket created by caller

Community Alums
Not applicable

‎04-09-2024 03:58 AM

my questing is like 

 

Can caller cancel his own incident ticket?

 

 

please reply if any one aware about

 

Thanks &Regards

Shashikant Patil.

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  • 424 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-09-2024 05:44 AM

Hi @Community Alums 

 

Caller , is it end user? If yes, then from portal caller only resolve the incident not cancel.

 

If caller has ITIL role. then yes cancel as well.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎04-10-2024 12:20 AM

Hello @AG

I am exploring change module in ServiceNow, I have one doubt when change ticket goes for review and reviewer not satisfied with that change then what will be the state for that change. 

 

 

Thanks in advance,

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎04-10-2024 05:32 AM

Hi @Community Alums 

 

In that case , state will be review only and reviewer need to create a task and why reviewer is not happy need to mention there, also

 

You can close the change and create the problem record to reason/ description of reviewer's commentes 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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