ticket created by caller

[Shashikant Pati]

my questing is like 

Can caller cancel his own incident ticket?

please reply if any one aware about

Thanks &Regards

Shashikant Patil.

[Dr Atul G- LNG]

Hi @Shashikant Pati 

Caller , is it end user? If yes, then from portal caller only resolve the incident not cancel.

If caller has ITIL role. then yes cancel as well.

[Shashikant Pati]

Hello @AG

I am exploring change module in ServiceNow, I have one doubt when change ticket goes for review and reviewer not satisfied with that change then what will be the state for that change. 

Thanks in advance,

[Dr Atul G- LNG]

Hi @Shashikant Pati 

In that case , state will be review only and reviewer need to create a task and why reviewer is not happy need to mention there, also

You can close the change and create the problem record to reason/ description of reviewer's commentes