Ticket Type Definitions/descriptions

[Diane Baker]

I'm working on a project and have been given the task of finding the definitions of the various ticket types within ServiceNow. Our agency is looking to expand what we currently use, but would like a definition of what each ticket type was designed to be used for.   We currently use Helsinki but are moving to New York in the coming days.

[Alp Utku]

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management...

Please check out each term under transition and operation sections

[Pratiksha Kalam]

Hello,

Have look on this,

https://support.rowan.edu/sp?id=kb_article_view&sys_kb_id=25ce5066dbc5e30483847bec0f961939

If answer is helpful mark correct!

Thanks,

Pratiksha